[Resolved]  ICICI Bank — fraud online transactions from a/c

Address:

Gautam Buddha Nagar, Uttar Pradesh

I want to file a complaint against ICICI bank as there were Fraudal online transactions from my account due to failure of ICICI bank online security system.
Trailing mails shows the compete history of my case.
Kindly guide me that how can I get my money back.

Regd's

SAURABH GUPTA
For
JAYPEE ASSOCIATES LTD.

--- On Fri, 11/6/10, Mr saurabh gupta <[protected]@yahoo.co.in> wrote:


From: Mr saurabh gupta <[protected]@yahoo.co.in>
Subject: Fw: RE:'ICICICARE=[protected]' fraud transaction from saving account
To: "ICICI Bank Customer Care" <customer.[protected]@icicibank.com>
Cc: [protected]@icicibank.com
Date: Friday, 11 June, 2010, 1:22 PM




Regd's

SAURABH GUPTA
For
JAYPEE ASSOCIATES LTD.

--- On Fri, 11/6/10, Mr saurabh gupta <[protected]@yahoo.co.in> wrote:


From: Mr saurabh gupta <[protected]@yahoo.co.in>
Subject: RE:'ICICICARE=[protected]' fraud transaction from saving account
To: "ICICI Bank Customer Care" <customer.[protected]@icicibank.com>
Date: Friday, 11 June, 2010, 1:11 PM


Dear Mr. Deepak,
As in the trailing mail you asked me for 5 more days for your process which have already passed and I have not recieved any detail from your side.

I am finding that your bank is not supporting me as they can. I demanded for the details of POOL ACCOUNT of dealer through which the money was transfered to vodafone but your branch representatives always say that they are trying for details.
I do not understand wether it is your procedure or negligence of your representative but definately in both the cases it will force me to go for legal way & media to get my money back from your bank.
As it is definate that security of your bank has been cracked and there is no fault of end user i.e. me, so you are kindly requested to provide me the account detils of dealer of vodafone so I can process the Matter LEGALLY and with the help of media.


Regd's

SAURABH GUPTA
For
JAYPEE ASSOCIATES LTD.

--- On Fri, 4/6/10, ICICI Bank Customer Care <customer.[protected]@icicibank.com> wrote:


From: ICICI Bank Customer Care <customer.[protected]@icicibank.com>
Subject: RE:'ICICICARE=[protected]' fraud transaction from saving account
To: "Mr saurabh gupta" <[protected]@yahoo.co.in>
Date: Friday, 4 June, 2010, 2:21 PM


Dear Mr. Gupta,

We value your relationship with ICICI Bank.

We assure you that your concern is of top priority for us.

We will respond to you within 5 business days.

Sincerely,

C Deepak
Customer Service Officer
ICICI Bank Limited



"If you receive an SMS from ICICI Bank with a Unique Reference Number or URN without you having added a new payee in your account through internet banking, report to us immediately. Do not disclose the URN to any stranger, even if the person claims to be our employee"

"Please do not reply to any e-mail that asks you for your bank-account-related information / details. These are called phishing e-mails and are designed with intent to fraudulently capture your bank account and personal details for misuse etc."

CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.



-----Original Message-----
From: Mr saurabh gupta ([protected]@yahoo.co.in)
Date: Friday, May 07, 2010 11:40 AM
To: [protected]@icicibank.com ([protected]@icicibank.com)
Cc: customer.[protected]@icicibank.com (customer.[protected]@icicibank.com)
Subject: fraud transaction from saving account

Date:[protected]

To

The Branch Manager

ICICI Bank



Dear Sir



Sub: Fraud fund transfer through my Savings account no.[protected]



This is with reference to complaint no. SR[protected] registered to ICICI bank customer care on 3rd May 2010. In which I have informed the bank about fraud payments from my bank account without any information to me. I have also given the written complaint to the branch manager of my native branch (sec-63 noida).



Since more than 72 hours have passed and no action has been taken by bank authorities.

I have not received any enquiry or information call from the bank.



I would like to mention that:



1 I have neither received any call from your bank about such transactions being done as it was not usual transfers from account.


2 Total sum of Rs. 46,169.00/- has been debited from my account without my knowledge.



In the light of above, I think that this is harassment by the bank upon me.



Despite all that, I am willing to get resolve the matter with the bank. In this respect, I request you to first of all provide us with the complete details of the transfers and account numbers where the transfers have been done.



I went to the ICICI Bank Branch at Sec 63 noida met Mr. Anand over there and he told me that the transfers have been done to Vodafone through Internet banking, same was told to me by your customer care when I registered a complaint. But when I made a call to customer care cell of ICICI bank on 5th May 2010 to get the status of my complaint your representative told me that transaction have been done to some personal account and not the Vodafone and bank name and account have not been updated yet.


I have also instructed by Finance Department to look into this matter since it’s a corporate account and have strongly recommended them to close the dealings with ICICI Bank and the same will be recommended to my friends and relatives who are holding any type of relationship with your bank



I would request you to reply back to me in writing within 7 days failing to which will force me to launch a complaint with the consumer forum.



Thanking You




SAURABH GUPTA
For
JAYPEE ASSOCIATES LTD.





<<My response.doc>>