ICICI Bank Panjagutta — poor customer service

we have two loan accounts with icici.the same had to be preclosed.the whole procedure was thoroughly cross checked with the customer care executives.so we took a day off and reached the icici bank panjagutta branch to complete the job only to be rudely dealt with .executive named suresh misbehaved instead of helping us.wonder why people with minimum patience are even considered for a industry like this.to top it all the leader that is the manager was no good himself.completely frustated we are back now only to return tomorrow again.