[Resolved]  ICICI Bank Personal Loan — Information not updated in CIBIL

Hi,
My Friend took Personal Loan from ICICI Bank, in which I was co-applicant, and primary applicant was my friend, ICICI bank disbursed the full amount of personal loan to my friend which was not in my knowledge because there was delay in certain process and it was almost that ICICI will not issue loan.

Later, due to delay in payment of few installment by my friend as per agreement, ICICI bank didn’t approached me and neither sent me any information / communication about non-payment or delay in payment in regard to personal loan even though myself being me as co-applicant / guarantor as per agreement, instead of contacting me or sending any communication to me, ICICI bank reported my name with CIBIL as defaulter.

Now, the above loan is already paid-off / settled is completed on 05-DEC-2008 also “NO DUES CERTIFICATE” was also issued to Main Applicant on 21st March’2009, a copy of same is with me, “ICICI Bank is no ready to issue “NO DUES CERTIFICATE” either with joint name and nor to me.
I requested ICICI bank to update CIBIL, but nothing is done till now, as per CIBIL report issued to me in March’09, total outstanding is over 1 Lac.

I have following question and looking for answer for those:
1. Complete Recovery process of ICICI bank.
2. Complete process on how and when information is sent to CIBIL?
3. ICICI bank reported to CIBIL about negative information when 2 installments were not paid, whereas they have not reported to CIBIL, when my friend started paying the installments again.
4. Now the Loan is already paid-off as one time settlement, what is the responsibility of ICICI bank to get it updated in CIBIL database?

If someone can share with me complete details, maybe some documents / guidelines RBI might have issued or CIBIL might have issued which these bank are bound to follow, which I can give it to ICICI and get things fixed, because right now I am running from one corner to other corner and nothing else, none of the staff at ICICI is helpful because every person speak his/her own and no one ready to give in writing.

Looking forward to your kind co-operation in the said regard!

Regards
Sachin
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Aug 14, 2020
Complaint marked as Resolved 
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Personal Loan — about cibil information

i Hitesh Gill had a Personal Loan from Ge Countrywide. i complete my loan there after they got my name in cibil. when i apply for a loan in another that time they told me tht your name in cibil. so i am requesting you please...solve this as soon as poosible.
Dear Sachin,

We're sorry to hear about your experience. Please write to us with your contact details at [protected]@icicibank.com. We'll contact you and work to address your issue.

Regards,
ICICI Customer Service Team.

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