[Resolved]  ICICI Bank Pvt. Ltd. — Personal Loan - Deceived on the Rate of Interest promised

Address:

Hyderabad, Andhra Pradesh

Concerned Authority,
ICICI Bank Pvt. Ltd.

This is about the Loan Account Number:LPHYD[protected] for which a loan amount of Rs.4,50,000/- has been sanctioned and credited to my ICICI account number:[protected].

This is with utter dismay that I'm forced to draft this e-mail. To explain the issue in detail:

I had been initially contacted by a representative named LAXMI from ANDROMEDA, Deals and Loans. After a basic negotiation with both the 3rd party employee and Kalyan (ICICI Bank Employee), I had been promised a loan amount of RS. 4,50,000 for an interest of 15.25%, tenure of 3 years and processing fee of 2%. Apart from this, I've also been informed that if i pre-close the loan account before the completion of the tenure, there would be no pre-close charges applicable.

However, after the amount has been credited, I realize that I had been deceived on the promise made to me. An interest of 17% and processing fee of 2.5% has been levied.

After all these set of promises, what I feel is that ICICI has just tried to lure me with false promises. I'm shocked if this is the kind of commitment that ICICI bank provides to its customers which left me in complete disappointment. It is fine even if a commitment is not made. But when commitments are broken, it definitely doesn't make a good mark on the kind of Customer Relationship the bank is trying to maintain.

At this juncture I would demand rather than request that the original interest rate be applied to the loan amount as promised before signing the agreement.

Hope, I'm not left wandering without a clarity on what needs to be done next.

Also, I would like to emphasize that I would not proceed with the payment of my 1st installment until and unless the promised interest rate is levied.

Waiting to hear back soon.

Regards
Rakesh Parkiti