[Resolved]  ICICI Bank Savings Account - Salary Account — ATM TRANSACTION DECLINE- HIDDEN CHARGES

ICICI BANK is cheating Customers by by implementing lots of Hidden charges with the bank. There are no information provided to bank through any mode of communication.Example is ATM Transaction Decline Charges.

They are deducting RS. 28 for each transaction decline for any of the mentioned cause below.
causes:

1. Insufficient Balance in Customer Salary Account(For all types of Account)
2. If there is NO MONEY Available in the ATM.
2. If the ATM Machine is not able to dispense the desire amount of money. E.G. Customer want Rs. 10000/= in one transaction with the ATM but in the time the ATM Machine is only having Currency of Rs. 100/= available in it. Then the transaction will be obviously declined as a ATM is able to dispense 40 NOTES in a single transaction.

In this scenario also, ICICI Bank is COLLECTING ATM DECLINATION CHARGES FROM CUSTOMER. RIDICULOUS PROCESS OF ICICI BANK. This is the example of the very dissatisfying act of the bank.

Not happy at all with the nature of service of ICICI Bank.

Thanks,
Chanchal Mukherjee.
An Existing Customer of ICICI Bank- SALARY ACCOUNT HOLDER.
Phone: +91-[protected]
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Aug 13, 2020
Complaint marked as Resolved 
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Dear Chanchal,

We are sorry for the inconvenience caused to you.We have made a note of your mobile number and will get in touch with you to address your concern.

Regards,
ICICI Bank Customer Service Team.

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