[Resolved]  ICICI Bank — totally unjustified and untrusted action of ICICI Bank

ICICI credit card division — Amount debited from my ICICIbank SB A/c after 9 years

The Consumer Forum of India

Sub : Amount debited from my ICICIbank SB A/c
Ref : ICICI Bank Credit Card No: 4477 XXXX XXXX 2008

Dear Sir,

This is to my utter surprise that Rs. 5,783.79 has been debited from my ICICI SB A/C against Credit Card No : 4477 XXXX XXXX 2008 without my permission.

I would like to bring to your kind attention that I was regularly using the aforesaid Credit Card and subsequently making payment on time. However, on 20th of July 2001 ICICI Credit Card Division have asked me to pay Rs. 75/- against late payment wherein I have raised concern that being a preferred customer how the late fine of Rs. 75/- has been charged to me as due to your collection delay. The same has been raised to customer care with subsequent SR numbers also mails has been sent on the concern. Now after 9 yrs ICICI Bank have debited said amount from my ICICI SB A/c against Rs. 75/-. This is not at all acceptable and this is totally unjustified and untrusted. Hence I have wrote a mail to ICICI Customer Care as well as the MD of ICICI Bank requesting to reverse back the the said amount Rs. 5,783.79 into my ICICI SB A/c immediately or otherwise I will force to take legal action as well as to produce the proof with media stating the ICICI Bank has malaise intention and after 9 yrs have debited the said amount against Rs. 75/-. Hence I would request you to look into the matter immediately and ask the ICICI Bank to debit back Rs. 5,783.79 in my ICICI SB bank A/c.

Being a preferred customer of ICICI Bank and holding this account more then a decade would request you to do the justice and oblige.

With Warm Regards,

Arun Gupta
B-21, Unad Deep Duplex
Sussan Tarsali Ring Road
Baroda, Gujarat, India
Cell : [protected]

Dear Mr Arun,

We are sorry to hear about your experience with ICICI Bank. We have made a note of your mobile number and shall get in touch with you at the earliest.

Regards,
ICICI Bank Customer Service Team.

I have not yet received any call from your end and issue is still persist. You are requested to kindly resolve my issue immediately.

Looking forward to hear from you.

Arun Gupta
[protected]