[Resolved]  ICICI Credit Card - Mastercard — Wrong entry and wrong transaction

Address:

Hyderabad, Andhra Pradesh

[protected]@icicibank.com

Sir,
Surprisingly, I found that on[protected] there were two transactions, which were not correct according to our statement.

Date Transaction no. Name of the outlet Amount(Rs.) Actual Amount(Rs.)

a).[protected] 75140680363052455194633 H.S.LATHWALA-HPCL-1650.25 (wrong ) Not utilized.
entry
b).[protected] 75140680363052455194617 H.S.LATHWALA-HPCL-16,410.25(Wrong) 1610.00
amount
Please correct the above and send the statement, else the payment in month February shall be stopped till correction is made.

Regards.
J.Sudarshan Rao.
[protected] / [protected]



-------- Original Message --------
Subject: Fwd: Fwd: : Complaint regarding the mistake done by Credit card div-reg.
Date: Thu, 13 Jan 2011 09:43:01 +0530
From: J S Rao <[protected]@bhelrnd.co.in>
Organization: BHEL Corp.R&D
To: ICICI Customer Care Credit card. <customer.[protected]@icicibank.com>, ICICI Bank Customercare Reply <[protected]@icicibank.com>
CC: Sri. Sudarshan Rao J,SDGM,AMS group,BHEL,Corp.R&D <[protected]@bhelrnd.co.in>


Reminder-01 [protected]. 09.45hrs

Please refer to my mails of 10th and 11th jan 2011, the text mentioned below. Please do the corrections immediately!!!

With Regards.
J.Sudarshan Rao.
[protected]/[protected].



-------- Original Message --------
Subject: Fwd: : Complaint regarding the mistake done by Credit card div-reg.
Date: Tue, 11 Jan 2011 14:31:59 +0530
From: J S Rao <[protected]@bhelrnd.co.in>
Organization: BHEL Corp.R&D
To: ICICI Customer Care Credit card. <customer.[protected]@icicibank.com>, ICICI Bank Customercare Reply <[protected]@icicibank.com>
CC: [protected]@icicibank.com, "Sri. Sudarshan Rao J,SDGM,AMS group,BHEL,Corp.R&D" <[protected]@bhelrnd.co.in>


Dear Sirs,

Today morning I received a call from Mumbai no.[protected] at 12:23pm on[protected]. While talking she disconnected the call. When I rang up to the customer care of ICICI Credit cards div.[protected], the call was not getting connected to the customer care executive. Hence, this mail. Please do correction in the credit card statement. Also, I request you to cancel my card, as it has become very difficult to contact ICICI credit card division. please do the needful at the earliest and inform me immediately.

With Regards.
J.Sudarshan Rao.
[protected]/[protected].



-------- Original Message --------
Subject: : Complaint regarding the mistake done by Credit card div-reg.
Date: Mon, 10 Jan 2011 15:08:59 +0530
From: J S Rao <[protected]@bhelrnd.co.in>
Organization: BHEL Corp.R&D
To: ICICI Customer Care Credit card. <customer.[protected]@icicibank.com>
CC: Sri. Sudarshan Rao J,SDGM,AMS group,BHEL,Corp.R&D <[protected]@bhelrnd.co.in>

Dear Sir,

I am a ICICI credit card holder. My credit card number is[protected]. My name is J.Sudarshan Rao. On[protected], I have taken diesel of Rs.1610.00 only through my credit card. In my credit card when i have seen the e-statement of my card, I surprisingly found that an amount of Rs.16,410.25 was showing as I have spent for the fuel from HSLathwala of HP petrol bunk, Balanagar,Hyderabad on[protected]. When I rang up to your call centre, The lady on phone told me that I have to correct it from the bunk only. When I approached the petrol bunk manager, he refused to correct that as he told that a request should come from ICICI credit card department only. They said that the ICICI credit card department should tell them about the correction.

In this contest, what should i do?

a. Should I give a police complaint against ICICI Credit card department of this fraud or on the HP Bunk, Balanagar, Hyderabad.

Please advice me whom should I approach!!!

Please take it as a complaint and do the needful immediately, otherwise people will loose trust on ICICI credit card department !!!

Regards.
J.Sudarshan Rao.
[protected]/[protected]