[Resolved]  ICICI — Credit card

To,

The manager,
ICICI bank ltd,
Chennai.

Sir/Madam,


I was holding two ICICI credit cards, "[protected] " & [protected],

There was an outstanding amount of Rupees near about 24,000/- under card [protected], on the month of March 2009.

I was unable to pay such outstanding, I have requested your ICICI collection executives,they have requested me to pay the amount of Rs 14,770 /- , remaining amount can be converted to EMI,

therefore i setteled the amount of Rs 14,770/- by online from my Salary account[protected] to the card "[protected]" which i supposed to pay the other card outstanding "[protected]"
on the same day Ms.Anitha From your ICICI ambattur collection excutive, she assured for the conversion of payment in to EMI for the Bothcards. convention of payment was not processed on the month of April and may also.In the month of May 2009, i received a call fom another executive to make a payment of Rs 2200/- immidietely for card "[protected]". As per request i have made the payment on may month.

Then there was no communication for two months & I also out of station for a oficial work to andhrapradesh,


1) Issue One :

I received a letter stating that payment of minimum due amount for card "[protected]". to my permanant address not to my communication address.Before making the payment of minimum due amount you have been blocked my Salar account[protected].

I called up the customer care regarding this issue, They asked me to pay the minimum due of Rs 2500/- to activate my salary account, I paid accordingly Rs 2500/- cash at madipakkam branch on my Credit card "[protected]", on the same day evening you have debited Rs 12500/- from my salary account[protected] for the payment of card "[protected]" over all my outstanding was Rs13,000/- but the amount debited is Rs 15,000/-. The balance amount is not refunded, and card "[protected]" also not activated.

In case of late payment for a small amount the late fee that you will charge is too high, But in this case from my salary account you have debited excess amount. for this issue what will be your response?


2)issue Two:

For card [protected] the outstanding amount of Rs 24,000/-on march after paid the amount of Rs 14,770/- for the EMI purpose on April. I paid Rs 2200/- on may 2009. therefor there was an less outstanding amount , There was no communication about EMI conversion. But i had a regular follow up regarding the EMI Conversion to your ambattur branch over telephone,

During this september 2009 I received a call from Mr.Sekar from the same ambattur branch, for the payment of rupees Rs 14,000/- for settelement of card "[protected]". I requested payement through two installations & accordingly I paid Rs 7000/- . On september 2009. Second installement to be paid on October 2009, In september 16 th i met with accident and undergone surgery.

Due to this reason i was unable to make the payment only on October, after that i have not received any calls or letter or emails. Last month i got call from your mumbai office, for the payment of balance amount of Rs 7000/-, I requested for a no due certificate, I was assured to provide the certificate,

Now this month (feburary) after credit my salary. With out any intimation you have blocked my salary account[protected] and have debited Rs.13,800/- . My actual due was 7000/- for this settlement of card [protected]. But have mad debit of Rs 13,800/-

I need answer for such process on two issues,, & I request you to Refund the excess amount & reactivate my Salary Account[protected].

I have been put under trouble due to these kind of activites, Please do the needful.

In the absense of your response, I may escalate this issue to RBI or Consument court,,,

Hi,

We are sorry to hear about your experience. We have made a note of your credit card number and we'll get back to you soon.

Regards,
ICICI Bank Customer Service Team.

Branch Id : 0029 Account Id :[protected]
Dear Manager,

I got a credit card bill sum of 8274 (approx) against my primary card [protected](EMI of ICICI PRUDENTOAL Life Ins). I have not got any call or meet to person about/for ICICI PRUDENTOAL LIFE INS in my life. I have not knowledge that I have primary card. I write Email through my internet banking on dated: 02/04/2009, 11/04/2009, 18/04/2009.

I also complain through Service Request. Few are given below:
On 29 March 2009:
SR[protected]
SR[protected]
SR[protected]
SR[protected]

Other days
SR[protected]
SR[protected]
SR[protected]
SR[protected]


I concern many time to ICICI PRUDENTOAL LIFE INS customer care. They said that there is no any ICICI PRUDENTOAL LIFE INS against your mobile no, date of birth or name please concern to credit card department. Credit card department said to concern ICICI PRUDENTOAL LIFE INS department for detail.

One day I went to ITO, ICICI PRUDENTOAL LIFE INS Branch. They check the record there is no any policy against my name, DOB or mobile no. They also said that to ask about DISPUTE RAISE and DISCHARGE VOUCHERS to credit card department. I ask ICICI credit card department to give me DISPUTE RAISE and DISCHARGE VOUCHERS. ICICI Credit card department unable to give me DISPUTE RAISE and DISCHARGE VOUCHERS. I can not help Credit card department without DISPUTE RAISE and DISCHARGE VOUCHERS.

After that Credit card department said that to ask a written document to ICICI PRUDENTOAL LIFE INS that mansion about there is no any ICICI PRUDENTOAL LIFE INS against my Name, DOB or Mobile no. I went to near Anand bihar ICICI PRUDENTOAL LIFE INS banch and they said that with in 7 days you get document through Mail. But I have not got any document till.

ICICI Credit card department said that you give only Rs700 for cancel the ICICI PRUDENTOAL LIFE INS. I unable to give Rs 700 because I have not taken any ICICI PRUDENTOAL LIFE INS in my LIFE. There is a fraud department in ICICI credit card that checks this thing. There is general thing in ICICI credit card department, this type of complain.
ICICI Credit card department unable to give DISPUTE RAISE and DISCHARGE VOUCHERS and ICICI PRUDENTOAL LIFE INS unable to give a written document that there is no any policy

What I do?

ICICI bank cut RS 14000 to my account. Is it good thing? There is rule of thumb in ICICI Bank.

On 10-Nov-2010, I again consult to ICICI Credit card department; They take my mobileno and say that they consult to me.

Thanks,
Nirbhay Kumar

Dear Mr Kumar,

We are sorry for the problem caused to you. We have made a note of your credit card number and shall get in touch with you soon to resolve the matter.

Regards,
ICICI Bank Customer Service Team.

Hi,

We regret the problem caused to you. Please send us your contact details at [protected]@icicibank.com and we shall get in touch with you soon. Kindly refer '2621316' in the subject line.

Regards,
ICICI Bank Customer Service Team.

Dear Sir

I applied for a credit card in icici bank before 30 days, Verification
also completed but till date I didn't receive any update of the card.
What is the status ?, And i am not able to check the application status in online.

ICICI Credit Card Application No. S[protected]


Thanks & regards
k.Surender
Mob No:[protected]
Mail id:[protected]@yahoo.com

Dear Mr. Naveen,

We regret the inconvenience caused. Please write to [protected]@icicibank.com with your contact details. Our official will address your concerns. Please mention UID (a2njuw_aaab) in the subject line.

Regards,
ICICI Bank Customer Service Team

Hi Niranjana,

We regret any inconvenience caused. We have made a note of your contact details. Our official will address your concerns.

Regards,
ICICI Bank Customer Service Team

Dear Sir I applied for a credit card in icici bank before 30 days, Verification also completed but till date I didn't receive any update of the card. What is the status ?, And i am not able to check the application status in online.

ICICI Credit Card Application No. S[protected]


Thanks & regards
k.Surender
Mob No:[protected] Mail id:[protected]@yahoo.com

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Hello dear all,

This is XXXX... an ICICI Credit card Holder. As my card was deactivated due to which I could not follow the payment methods (Total limit was 48, 000).. I was called up by a fraud Mr. sekar from ICICI ambattur branch at 2012 and gave him Rs. 5, 000/- personnely, which he said that he would close my payment by giving weiver of 50% and not returned me.. Please find his mobile number and send me to [protected]@gmail.com.