Hi,
I am settling my credit card with ICICI legal department. They gave me a settlement plan which I agreed to. This was followed by my first payment. I had asked them that before making the payment I would need a confirmation document which they agreed they will send it to me. But before sending the doc they asked me to make an initial payment. The reason given to me was that it was a weekend and the bank will not be able to issue the letter but the days will be counted (very strange reasoning) to which I agreed and made the first payment and sent an email asking the legal persons to dispatch the document immediately else I will not make the remaining payment.
Obviously I did not receive any document. After the due date of the second instalment, the representatives are telling me to pay without the approval. Actually the bank never approved it and still I was asked to pay.
This is severely illegal step being followed by the legal department. I want to escalate this issue or else I would appeal in the court of law.
Regards,
Sachin Was this information helpful? | 
We have made a note of your complaint and would like to resolve this issue at the earliest. Kindly email us your contact details at [protected]@icicibank.com and we will get back to you at the earliest. Please refer "499820" in the subject line.
Regards,
ICICI Bank Customer Service Team.