[Resolved]  IFB Dishwasher — IFB Dishwasher - Call centre bangalore

The call cetntre at Bangalore functions even worst than what has been reprted by acustomer.
I have booked a complaint for not working of dish washer three months back but till date it has not been attended / rectified, and shmelesssly they ahve sent a message todaw that upgrde your machine & save Rs. 5000.00.
The company appears to have involved itself in cheating the customers and provide zero after sale services. My last complaint no. is. 2777257 dated 28.02.2009.

I think this is thre best time for company to wind up from India.


Capt A K Singh

I have learned to respect the maids no matter what.they are the best cheaper & more reliable than the I.F.B cheats.

Srividya's complaint has made IFB take notice and they do indeed now have an english call centre and a very responsive complaints redressal process.

I have another shocking thing for you people to know about IFB modus operandi.
IFB service engineer had taken a PCB and front panel from my Microwave for servicing. After 22 days and repeated calls to various people in the their organization finally one service engineer has brought the "so called rectified board "to replace it and found that he has not brought the main front panel along with it. Out of curiosity when I looked at the PCB, which was supposed to have been rectified, I found two micro switches were just left unsoldered. This may be they way they ensure we depend on their Annual Maintenance Contract. I am calling the senior manager to come and see this for himself.
"Service one problem and create another problem to get more money from the Customer" This is the way we get trapped in their web forever.

Dear Sir
I have the same feeling for IFB appliance. I purchased a Dish Washer on my wife's name on 25-08-09 from Reliance Digital, Vashi, Navi Mumbai.On 27-08-09, a person from IFB came and demonstrated us how to operate it but without washing any utensils because to wash utensil special salt, detergent and a liquid is requred. The person said you will have to purchase these materials and then you will be able to wash the dishes in this machine.I ordered all material for 6 months requrement.Till date the 5th September, 2009, no material has been supplied and I am frantically calling IFB service provider in Navi Mumbai, Reliance Digital (from where I purchased this machine) & of course to IFB directly but in vain.The only answer I get is that material is out of stock and it will be supplied when available. Reliance Digital says that it is not their responsiblity because after sales service is IFB's responsibility.My New Dishwasher is like show piece for last ten days. I am really curshing myself why I purchased machine from IFB because I had very very bad experience with IFB 8 years ago when I purchased IFB washing machine
Thanks
R K Modi

i too purchased a ifb dishwasher its kept in the kitchen as a showpiece it does not funcion.The repair cost is more than employing a maid servant.Thank u IFB its never too late to learn.

one of IFB customer

i too have the same problem. ifb is nothing worth to spend money on-.nilima sanalkar vashi navi mumbai

same experience. powder is not available and Supreme Global Services at Rajajinagar Bangalore gives false assurences . I am calling them from 20 days and nobody turned up to give me material.
Dr. Achala