IFB Industries Complaints & Reviews

I requested for a AC servicing on 3rd April (free service as product was under warranty) from IFB. At the time registering for service, the customer care guys told to check company id's of the AC servicing guys. I was told to reject the service if they had no company id. When the AC service guys came they had no company id, so i sent the guys back and asked them to send guys with proper ids. Even after repeated escalation(around 4-5) they didn't send anyone. Eventually they sent other people but they also didn't have company ids with them. But seeing no hope of not getting any other persons to do the servicing, I allowed them to do the servicing.

But the AC service guys did their work very poorly. Proper cleaning was not done. On requesting to do proper cleaning, they said that in free service you please expect only this much.

But I didn't give them the code to close the ticket. TIll date, i.e., 9 May apart from email conversations(occassionly) IFB has not even bothered to take interest in resolving my issue. They even haven't offered to redo my servicing.

IFB is more concerned about money than customer satisfaction

Our washing machine is senorita aqua 5x 6.5 kg front load. Now machine is not working properly. So your technician is telling to replace Drum along with rubber and one more part (I forgot its name) is it so? Is it not possible to use the old rubber which is in usage?
01 Now my question is what are the parts to be compulsorily replaced along with drum?
02 Three months back your technician had brought and replaced the said machine...

Background:

We had marked a complaint as resolved after the CEO intervened on our request that was ongoing for months,
but today Ms NUPUR SINHA, head of IFB social media team was found COVERING UP for her team's REPEATED UNETHIHCAL CONDUCT by BLOCKING reviewers/comments reviewing IFB on social media, DISOCNNECTING CALLS RUDELY and NOT CALLING BACK
This OVER MONTHS

Further, Ms NUPUR SINHA herself...

Actually the issue started on feb 11, we have issue with the washing machine and we booked service slot by calling service center number.2 guys with ID card vistied our home and did service and charged 2890 and let.Now on 10 march we have the issue again and another guy visited and our home and stating that the previous guys are not from our franchise, we terminated them 6 months. And now again they are charging service charge and forcing...

Dear sir,

I was purchased washing machine in last 2 year back with 4yrs warranty, i have problem with machine and service engineer visited last 40days back they told t his model out dated
still machine service not completed, unable to complete my regular work
pl. repalce the washing machine immediately

surendran
moorthy nagar
villiyanoor by pass
pondy 605 110...

I brought the washing machine from flipkart(Order Id OD[protected]. Washing machine was delivered on 19th Feb but not installed until 3rd March. In their system mentioned as it's installed but actually it is not done. Please help in this....

On 19th Jan 2024 I have given complaint regarding the sound coming from the washing machine the technician had come and said problem is with suspension needs to be replaced but till date that is 01-03-24 complaint no [protected] the issue hasn't resolved...

I have IFB microwave oven (20sc2). Which is being trip automatically on power plugged . For the same issue i had lodged the complaint on 24.01.2024 or on before also over the portal as well as on customer care also. Problem still persist however IFB technician closed the complaint as mentioned resolved . and further complaint is not taking as showing already complaint exist. pls do needful . and take necessary action to penalize the assigned...

It been 2 weeks. I registered a complaint for my IFB washing machine. Complaint no WR[protected] dtd 7th Feb 2024
Despite several follow ups no action has been taken and washing machine is still not fixed....

I have raised complain many times with your customer support number but they said they will send technician but no one came...

Water draining system of the washing machine is not functioning properly....

FACTS that should be verifiable at IFB end :

10.01.24
- A technician of IFB responding to ticket [protected] booked on 10.1.24
first tries to cheat us out of a part (Magnetron) still covered in warranty, although in vain, for an IFB microwave that stops heating in less than 18 months of purchase ( in the premises where a microwave of another brand worked fine for more than a decade!)
-After his attempts...

Mydetails:N.Rajamani, No.16/13old Vinayagam st.west mambalam.
chennai. 600033. TN.
Product.IFB Dishwasher: Model:Neptune DVX1plus:
AMC:[protected].
complaint:mother board failed to operate.
complaint Ticket no.[protected]dt.01.02.2024.
grievance : complaint unresolved for the past six and more days.
Enquired for status of complaint with IFB ececutive.
Executive replies "SPARE NOT AVAILABLE":...

I have purchased Washing Machine in Oct 2022 and my machine is working fine. On 23rd Jan, 2024 I got a call from the franchise service centre of IFB and they insisted that I should get a Warranty service done . Personnel by the name Mr. Majit visited my house and his entire focus was to sell products to me. After his visit and after completion of so call WARRANTY SERVICE, my machine started giving problems.

On 5th Feb, 2024...

My Washing Machine is under Warranty, Purchased it in Oct, 2022. Service Personnel by the name Mr. Manjit, from a Franchise Service Centre visited my house to perform a free WARRANTY Service (pl. note I never asked for it) and after his visit my machine started giving problem . Machine which was working absolutely fine started giving problem after warranty visit).

Then on 5th Feb, 2023 when a dealer personnel visited, he said...

We purchased front loaded 8 kg IFB company's washing machine on November-2023. within 3 months we faced many issues and accordingly we complaint and it's solved too. but this time there is voltage error showing now them enginees says that in our home there is high voltage issue so we have to spend approximately 6000 for stabilizer while our other electronic equipments running without any stabilizer and also in our area/ society there is no...

Address - Hyderabad - 500090

Hi Sir/Madam,

I purchased IFB WM ELITE MXS 7012, 7.5kg Washing machine on[protected] with Invoice number - 1220/23/S-282.

On[protected] got the smoke from the machine while running it, we stopped and opened the door then got smoke heavily. On the same day raise the complaint after two days service team come and checked the machine. They concluded that rubber got damaged...

I have a IFB washing machine 8 kg front load fully automatic, purchased in 2019. In October 2023 they changed drum of machine costing 7000/- Rs. And now on January 2024 it's PCB got burnt. Cannot understand how whole PCB got damaged, as every electronic machine has its own fuse, which gets blown out in case of surge. And it's only job is to protect costly part of PCB elements from damage by getting blown out. But see the case of IFB waching...

Nature of the Complaint: IFB Microware not getting repaired from 6 months

Attempts to Resolve the Issue: 2

New Developments: service team is not good in Kurnool town.

Desired Resolution: Serivce team does not have skilled people to work upon. They are only doing.

Date of incident: may 2023...

I have raised more than ticket from last 1.5 months but problem did not get resolved yet and now technicians denied to visit and they have chargers more than 8k...