Indane — 2 WEEKS DELAYED DELIVERY WHICH WAS LEAKED CYLINDER

Address: Delhi

Hello,
I am a consumer of "Citizen Gas Enterprise" which is located in "J-26 mini market, alaknanda shopping complex, kalkaji new delhi 110019. My consumer no.is "17932",

Its very unfortunate to say after a year the problem which i have been facing still lingering the same. I received the message on 15th june 2012 which reads " your LPG refill has been delivered" but it happened only in records.and today i received dated on 23 june 2012 the LPG refill which i came to know that was leaking
When i called the gas agent to replace it he misbehaved and used derogatory language and defied to replace the cylinder. I also ringed many times to the concern agency "Citizen Gas Enterprise" but they didn't pick my call up. the gas agent "om prakash" didnt come to replace it, this incident really risked my family life.I have made complaint about this gas agent in gas agency but they never take action against him, he blackmarkets LPG gas so he pays commission to those agency people, which saves him to being punished.

I 'd be deeply indebted if my i problem is sought out and necessary action is taken against the agency and agent.
Look forward to hear from you.

Regards
Manvil
consumer no. 17932
[protected]