[Resolved]  Indane / Alaka Gas, Bhubaneswar — Non-delivery of gas and non-taking of phone calls.

1. Sir I am a customer of M/s Alaka Gas, Bhubaneswar having consumer No. A-15824.They have not delivered me gas till 23.8.2008 though I have booked gas on 11.8.2008 personally. Last time also I booked gas on 21.7.2008 and the gas was delivered to me on 29.7.2008. 2.They are not receiving phone calls from the customers. They always keep their phone in busy mode. The phone is actually not busy but whenever we make a call the computerised voice comes "the subscriber is busy please dial after some time". Hence every customer has to go to their office to book a gas. Everytime when we book a gas they harras us to deliver it. 3.Everytime their delivery boy demand a minimum of Rs. 5/- for every gas cylinder and we are compelled to give otherwise they delay gas delivery knowingly. 4. This is a regular habit of M/s Alaka gas. They black gas to the industries at Rs.450/- per cylinder and delaying supply of LPG to the genuine consumers. Kindly take strick action against M/s Alaka Gas and help the consumers. Thanking u and hope to get justice soon.

I am a customer of Alka gas consumer no- 33190, i am dissatisfied on their service very badly. Their behaviour is bad. Not attains calls, I booked a gas on 29/10/08, there is no response, after 15 days when i call they not know wheather i booked or not

They don't receive phone any time. It is very difficult to book for refill. Please advise to introduce online booking system

I have faced this harassment umpteen times and had approached the incharge Mr.Harihar Badajena who simply laughed when I informed him about the non functioning and busy telephone service. He himself gave me his number but he does not answer his own phone. I dont know whaere to complaint. Perhaps the consumer court is the best place to register our complaints.

The service provided by Alka gas egency is horrible.No body picks the phone.It will be always in busy mode.During lunch time the phone will ring but no body will pick the phone.Today I tried from morning 10am to 1pm.The phone was busy but from 1pm to 2pm both numbers were ringing but no body picked the phone.Again from 2pm onwards the phone is busy... Do not know what to do.I cannot go the office also as my office timings are 9 to 5.30.Govt should take proper action against them.

alaka gas — non delivery of gas cylinders on time

sir, with due respect i would like to bring to your notice that some middle men are actually tarnishing the name of the so old and reliable "alaka".
u might have got news from else where also that the people who are on the other side of the phone are not picking phone at any hour we call...niether do they respond fast when we personally lodge a complain.
my customer no is A 20807 ...i would like to forward to you my latest plight. i have booked a gas on 11th of may and have not received the delivery till now ( 20 days almost). we have to wait for the gas and we are not able to go out for many of our urgent works.
with due respect i feel u will look into the matter seriously and take responsive actions.

My family stays in Bhubaneswar and I am away on duty elsewhere. It takes about 15 days to get a cylinder refilled and thereafter you can book it after 15 days of delivery. Therefore the other cylinder has been used for 15 days by the time registration for a new cylinder can be undertake, As per rules of the IOC, they do not issue within 21 days. In case a cylinder is consumed in less than 30 days, then one will have to go without gas for some time. Can you please look into this and ensure that rules of the IOC are complied with, i.e. you have to deliver cylinders within 4-5 days.
Thanks.

I want a new connection. Plz provide me the procedure for new connection.

Gas Cylinder not received till date

consumer no 16130 K.Mishra

Sir I am a customer of M/s Alaka Gas, Bhubaneswar having consumer No. 16745.They have not delivered me gas till 22.09.10 though I have booked gas on 27.08.10 personally. 2.They are not receiving phone calls from the customers. They always keep their phone in busy mode. The phone is actually not busy but whenever we make a call the computerised voice comes "the subscriber is busy please dial after some time". Hence every customer has to go to their office to book a gas. Thanking u and hope to get justice soon.

Indane/Alaka Gas, Bhubaneswar Complaints - Non-delivery of gas and non-taking of phone calls.
Non-delivery of gas and non-taking of phone calls.

1. Sir I am a customer of M/s Alaka Gas, Bhubaneswar having consumer No. A-21672.They have not delivered me gas till 5.01.2011 though I have booked gas on 17.12.2010 personally. 2.They are not receiving phone calls from the customers. They always keep their phone in busy mode. The phone is actually not busy but whenever we make a call the computerised voice comes "the subscriber is busy please dial after some time". Hence every customer has to go to their office to book a gas. Everytime when we book a gas they harras us to deliver it. 3.Everytime their delivery boy demand a minimum of Rs. 5/- for every gas cylinder and we are compelled to give otherwise they delay gas delivery knowingly. 4. This is a regular habit of M/s Alaka gas. Kindly take strick action against M/s Alaka Gas and help the consumers. Thanking u and hope to get justice soon.

Yes, I am also a sufferer. And all my other friends and colleagues face same problem. Some other gas agencies like Bharat Gas have introduced SMS booking system (one of my friend told). As you SMS the gas is booked and they have to deliver within 15 days.Hope Consumer Services authorities should facilitate to statrt online booking and SMS booking system.

But such disciplined way of living is not accepted by Governance System of India. People should suffer so they would request to admin, politicians, police and judiciary. This ensures government to have greater control over people.

I do agree 100% about the employees' poorest response towards the customers' phone calls.

Sir,
I am a consumer of ALAKA. Its service is outrageously disgusting. Never do they pick up telephones. I am consider myself fortunate if telephone call is taken by them after trying for hours together. Booking a refill is a nightmarish experience. I have sent many complaints to INDANE. But, I domt know why they are afraid to take any action against them. I have even asked INDANE to allow me to migrate from INDANE to HP GAS, but to no avail.

BISWA KETAN DAS
5June 2012
.biswa.[protected]@sbi.co.in

I am a consumer of alaka distributors, bbsr having consumer no-29118 (shashank bhusan behera) . Everytime i call to book a gas delivery the phone keeps on ringing, no one ever answers it . Thus we have to travel all the way to the office for a booking . Its quiet a disgusting experience . And its even more disgusting to see that after so many complaints you are not taking any actions against it . It would be quiet easy if you start online bookings so we would be free from the burden of calling the office hundred times a day for a booking . Hope you will take some actions against it as soon as possible .