[Resolved]  Indane — Additional Cylinder Letter -Rem I

I am a Customer of Indane Gas for the past 8 years. I have my regular supply for M/s. Mahaganapathy Agencies/Jawahar Nagar, Chennai - 82 with customer No. 27675. I have registered for second cylinder during the month of Oct'2009 with Running Sl. No.6480 with my Gas Agency. Before Pongal I received a call from M/s. Mahaganapthy Agencies/Chennai, stating that second cylinder was alloted in my favour, please come earlier to pay the deposit of Rs.2080/- (Rupees Two Thousand and eighty only)

I went on 16.01.10 to the Agencies to deposit the amount, that time only they advised to bring all the particulars i.e., the Registration Letter, Subcription Voucher, copy the address proof, copy of the Identification Proof and the regulator of the Cylinder along with the intimation letter. I said that I have not received the intimation letter however I received a call from your side that I had been alloted second cylinder. They replied to bring the letter that have been posted in my favour. After that I went 4 times stating that I have not received the letter, whenever I go by 9.00 a.m. they will say that Manager have not come or the other lady who is looking after the work will come late. I regularly wait till 09.45 a.m in vain and move. I have lost my Subscription voucher, so I have produced an affidavit also.

On 22.01.10 once again I went in the afternoon to the agency for the above purpose. They replied that Mr. Khan have went for Lunch and he will be back after one hour, so I taken the cell number of Mr. Khan and called over is mobile and requested him that I have received the letter of intimation, however I assured them that I will produce the same If I received. No proper response from the other side. In the Agency office they showed that intimation letter have already been posted.

On 23.1.10 again i went to the agency for the same process, i met mr. Khan (this is sixth time within 10 days) he showed that registed that the letter was posted only on 21.01.10. so go to the post office and collect the letter from the postman and come along with letter for the deposit. Then I en-quired that I have received the phone call on 12.01.10, whereas the letter was posted on 21.01.10, within these i have reached your office more than 5 times, no proper response is given. I told them that I also employed in Govt. Enterprises (Railways) I cannot regularly for the same purpose, so please give me the complaints No. One Mr.Khan who is the manager told to co-worker to note my number and threaten me that I won't my second cylinder in future. I am a Railway employee i cannot go regularly for the same cause has i have to be in person for verifications. The people who deals with public should have some ethics and education background to move with the society.

I bring this worst incidents to your kind knowledge to look into the matter and do the needful to me.

Awaiting for your reply.