Indian Oil Corporation [IOC] Complaints & Reviews

My Indane gas consumer no:8434, Address: S.Ramanathan, no.6, E.V.P. Park Avenue, Ayyappanthangal, chennai - 56.

Our Distributor :

Sri Selvi Indane Gas Agency in Porur , Mrs Gunasundari(Proprietor), Plot No E 14, Arunachalam Nagar Karapakkam Near Panchayat Office, Bharathi Salai 2ND Street, Porur, Chennai - 600116

+[protected], 24761170

I have applied for the refill of gas cylinder before 1 month, we were waiting after the first registration, there is no response over the phone from the gas agency. We have visited the gas agency directly many times asking for the status of the delivery. They used to tell like, it will be delivered within 2 or 3 days everytime during our visit. Again we have booked for the gas for the second time, but still we haven't received it.

Kindly look into the complaint and take serious actions. Please make sure to deliver the gas asap.

Dear Sir,
My card no is S18715. I have booked for Gas on[protected]. Till now I have not received and whenever I enquired at their office they assured within two days. This is the story is repeating everyday. Also there is no systematic record to understand the status of serial no. This was doing by your support. Because I have written such complaints earlier. No action was done by you. So the same process is going on. Now here I want to know the status of Gas position and pl. give me my booking dates and delivery dates in your system of earlier.This message was sent by e-mail shown in IOCL site.But it was not received by your system.The Gas dealers phone mostly in out of order.It is a common problem. Everybody knows well. No action by company.

With Regards.
Sahadev/[protected]/ [protected]@yahoo.com

Ram Gas services, Bahadur Garh, authorised gas dealer of INDIAN OIL COORPORATION is cheating the customers by not book the gas cylinder on phone. They put the reciever on the table for the whole day due to which we are not able to book the cylinder and they black the cylinder. Today i went to agency and saw the same thing through my eyes that they have put reciever on table. kindly take the strict action against this agency.

Hi,
I live in Vikas Nagar sector 8 Lucknow, the distributors of Indian Oil LPG cylinders load and check cylinders right infront of our houses. This a closely packed area any mishap could prove lethal for the residents. The distributors check the seal and do other dangerous maneuvers which should be done in a vacant and less populated area. As you know its diwali and kids are playing with fire crackers in front of our house. Even a slightest spark could burn the entire colony. The truck comes here daily and throughs cylinders on the ground. Our water pipelines have busted several times due to this. I would urge you to please ask your distributors in sector 8 of Vikas Nagar to shift to a less populated area.
Thank you
Praveen

we have book online for refile indane gas vide registration no.'231277' dtd.13.10.11 then receive sms on 24.10.11 of cashmemo no.3492 has been delivered on 22.10.11,but physicaly we have yet not receive the same.
redy refference:consumer no:GT13766, deler name: SATYA GAS SERVICE AT road no.16,gardanibagh,patna,phone no:[protected].
please take the action immediately.
from
s.k.chatterjee
202,lalkothi apartment
opp.laxmi market
jakkhanpur
patna-1
bihar
contact no:[protected](soumen sarkar)

Name of Consumer - Sanjay Kumar Pandey
Consumer No.- 874
Name of Distributor - UNITED ENTERPRISES, BORING ROAD, PATNA,
Refill booking no.- 221711,
Cash Memo No.- 2568,
I have received a message " Cylinder has been delivered against your refill Booking No.-222711 with cash memo no.-2568 on[protected].
But I have not been received a indane gas cylinder yet (upto 9.00 am on[protected].)

Sir,
We had booked for indane gas cylinder on 14.10.2011 online. Our consumer number is 67409 and the reference number is 212617. Till now cylinder is not delivered to us and when enquired the reply from the malavia avenue gas agency is that there is lorry strike and worker strike leading to delay in delivery. We do not see any strike news in tv or paper. What sort of strike is this? Also the staff in-charge irresponsibly reply that it will take 7-8 more days for cylinder delivery. Already we had booked the cylinder after receiving the previous cylinder after 21 days, its now already 7 days over after online booking and they say 7 more days....means even after booking online we need to wait for 35 days?
This issue needs your serious attention. Kindly look into the matter and make arrangements to send the cylinder as soon as possible. I will be thankful if you do the needful.
Syed Ibrahim.

I AM BHAGVANGIBHAI SINOJIYA
I LIVE IN NEAR FROM RAJKOT SHAPAR VERAVAL,
IN OUR AREA VERY POUR SERVICE IN PROVIDING LPG GAS CYLINDER FROM ANGEL GAS SERVICE
SO WE ARE SUFFERING FROM THEIR BAD SERVICE. WE NEED QUICK ACTION.
THEY SALE GAS CYLINDER IN BLACKRATE SO WE CANT GET OUR GAS CYLINDER IN OUR TIME.
SO NEED HELP FROM GOVERNMENT. I HOP I WL GET QUICK ACTION FROM YOUR SIDE
THANK YOU.
MY CONTACT NO; [protected]

The Agents of the INDANE GAS Company are not giving their services promptly. They engineer various ways to harass people. In order to book your gas connection (New One) all you need is to give your ID and Address proof and that could be Your Driving License/Pan Card/Ration card/or any such Photo ID and as a proof of address it could be Rent agreement or Receipt/Electricity Bill/Water Bill/Building Documents but the Company agent ask only ration Card. Is it not ridiculous?

A person having Gas connection, if does not book or take gas cylinder delivery for six months they presume that the person has left and the cancel the connection and when he goes for booking his gas lapsing 6 months they don't book their LPG and will say your gas connection to be revived again for which they will ask for original Deposit receipt and Ration card once again. How can they cancel the gas connection on their presumption that the party has left when the deposit of the consumer is lying with you. Until the consumer altogether requests you to cancel the connection how can you cancel it on your whims and fancy. Is not it malaise ? A person can book his cylinder in a month or two or three or six or eight months, why the Gas Company imposes such unreasonable conditions. A consumer can book his cylinder according to his convenience. Why the Company should impose weird conditions on consumers. Is it a law? If so can any body quote me the same?

One harassed consumer.

I S.V Ravi , consumer of IOCL LPG GAS connection with consumer number 23187 in Bangalore with nataraj enterprises in yelahanka.My mobile nos. are [protected] and [protected].Today i received a message stating that i have booked a cylinder today with booking reference 339169.But in reality i have not booked for a cylinder and i suspect somebody is trying to misuse my consumer number for taking LPG Cylinders .Please verify and stop this misuse and kindly intimate me aout this.
Ravi

sir,
I,s.k.thakur consumer no- 18389 went to agarwal gas agency kadma,jamshedpur to book my
gas.But the person in counter told me that you can't book right now since the gap of 21 day has not been completed till now.But i have to say that I have been delivered the previous booking more than one month. Every booking and delivery is mentioned on my consumer book.Although i havn"t booked recently then you please enquire who booked againt me and on dated 14/08/2011 and taken the delivery? The owner of the gas agency misbehaved with me when i approached to him regarding this.He retorted you can go anywhere wherever you would like.This type of negligency and arrogant behaviour has caused major inconvenience to me.so you please look into the matter and do the needful.
for any clerification please contact s.k.thakur, mobile no-[protected]
email [protected]@rediffmail.com

My Connection No A/18261 Name Hari Kumar Gupta
Dealer Ajay Gas Agency.
I called on 21/10/2011 many times to inform about the huge gas leakage in the gas cylinder every time they say we will send the area supplier man but now even after 24 hours and calling them many times to look in the matter as any miss happening may take place no one has yet taken any pain to resolve the issue.

SIR,
I am Cosumer of Dwarka Gas Agency and my consumer no. Is 17185. I am Booking of Gas on 12.10.2011 booking No. is[protected].I recived a massage Date-17.10.2011 your refill booking 3093,cash memo 4515 generted cylinder shall be delivered shortly but till the cylinder not delivered. I asked the Agency Manager statis my cylinder Manager not satisfy answer,last two or three day daily call the agency their staff say your cylinder send today but last three day same answer but not recived cylinder till date, Agency Manager threat police complaint. Misbehavior agency Manager.Please check this matter and change the manager ya close down the agency reply shortly.My Mobile No. is [protected], e mail id Is km.[protected]@gmail.com....

I have taken new connection ( LPG) from indane gas no. 33760 one month back, now I register online at indanegas.co.in as new customer, it shows invalid ie customer doesnt exist. I tried there helpline no.[protected], 155233, reply from other side was please check the no. you dialed. It seems the co. is doing frod with customers, Now if i need to refill gas cylender where should i go. I am self employed person, so i book gas through phone or online, Kindly guide me what to do.

Dear Sir,
I receive my supplies of LPG cylinders from Indane Gas Agency of BD Market, Salt Lake, Kolkata on a regular basis ever since the outlet at AE Market, M/s Banerjee Gas Syndicate, shut down. The recent mode of booking is through mobile and the consumer is given a booking number. After a few days the consumer is intimated over the mobile of the generation of cash memo number. After that I do not know when the cylinder gets delivered because the first time I booked through my mobile, I received a booking number and then after a few days I received the cash memo number with the assurance that the cylinder will be delivered shortly. That was just before the Durga Puja. After a few days I was intimated over my mobile that the cash memo had been cancelled. On enquiry it transpired that the delivery man had come and finding no one at home he went away with the cylinder.This was an absolute lie as I was at home throughout the day.
My next booking no. is 249483 and the cash memo generated is 10054 dt. 27.09.2011. I have not yet received the cylinder and I have run out of gas at home.I am in terrible situation with Diwali only a few days away.
Can I hope for a help ?
Tirthakamal Mitra, AE 724, Salt Lake, Kolkata-700064.

I (R.Appa Rao ) booked the cylinder on[protected] onlinebooking 205601.I got the messageon[protected] delivary of your gas cylinder, cash memo No 1313. sender message 544111 mobile No [protected]. I waited about one week then I telephoned, I will send tomorrow . But I did't get. I approached personally many times ,requested. but no use. Even till today[protected] not yet delivered.kindly solve the problem as early as possible.

Distributeradress:WIDOWS WELFARE ASSOCIATION OF VISAKHAPATNAM PORT TRUST
(indane gas Distributors).NH-5Road.Near GoldenJublee Hospital. Saligramapuram. visakhapatnam.530024

Hi ,

I am a LPG Domestic Customer my My Consumer No is G-5071, My Agency Name is Satya Gas Sevices, Road no 16 Gardanibagh Patna -1(Bihar).
My booking No is : 212080 dated 8-October-2011, and Cash memo numer of delivery is 2148. But very Hopless to say that Till now i have not get my filled cylender delivery. allready more than 9 day of booking is completed . I have made a complene regarding delivry of cylinder with my agency but very sorry to say that there is no further action taken .
So i kindly request you to please take appropriate action agans the defauler and ensure my cylender delivery as soon as posible.

R/Sir
I have an indane gas connection from 8 years. I am suffuring Gas leakage problem from regulator from last 10-12 days. Last saturday dated 15/10/2011 I visited at Bindu Gas Agency for replace my faulty regulator with cash payment whichever is applicable. But they denied me to replace or sold the regulator.
This is a serious problem to me which can reflect an accident with me or my family.
After that person who was attended me ( a lady ) refused to tell me her name and her behavoiur was also very rude.
NOTE : I want to purchase a geniune product for my safety and I believe in geniune parts of the agency.

Mahesh Kumar
H. No. 2508 Jawahar Colony,
NIT Faridabad.
Mob. :[protected]

Dear Sir,
I (Chetan Singh Rajput, 113 R.P.S. Colony, Opp. Khanpur Depot, New Delhi – 110 062) have a Indian Oil L.P.G. Gas connection at your Sodhi Gas Service, J – Block, Saket, New Delhi branch under L.P.G. Gas Connection Number TSG – 0589.

Since last month, I am facing lot of problem on booking of L.P.G. Gas Cylinder.

Recently I am booked the Gas cylinder on 17th October 2011 under booking no. 58029. But till the date I am not received the gas cylinder. When I want know the reason of delay, they people were telling, we were already delivered the L.P.G. Gas cylinder on dated 20th October 2011.

I do not know why they people treat this. We are already suffering lot of problem.

Please resolve the issue & instruct your branch behave properly from the customer.

Await your action & reply.

Thanks & Regards

Chetan Singh Rajput
[protected]

Dear Sir/Madam,

I am a regular consumer of Indane Gas from 1991. My conumer number is: 12445. After writing through your portal, IOC replied for my complaint no. docket no:- 198890. The mail stated that 'The distributor is advised to check and deliver the refll immediately if not delivered yet'. We went with the e-mail sent to us from IOC and showed it to the distributor who refuses to supply the gas stating that we need to show the original allotment letter. Sir, we have changed our residence so many times since 1991 and misplaced the original gas allotment letter. I personally assured the distributor i will give an affidavit stating that i reside in this house and having this gas connection since 1991. However it was turned down and the original allotment letter was insisted. I am a heart patient and unable to go to the Distributor (Veena Gas Agency, Sarai Julena, New Friends Colony, New Delhi) again and again. The distributor's agency is so crowded hardly any one person can stand. And the treatment of the consumer is also bad. May I request through this letter, to state clearly how to go about when i don't have a copy of the original allottment letter from Indian Oil Corporation.
Best regards,
Sridharan