[Resolved]  Indane — Delay in Delivery of Refill Gas Cylinder

Address: Chennai, Tamil Nadu

Sir ,

This is regarding the delay in delivery of Refilled Gas Cylinder of Domestic Gas Cylinder Category. My consumer no is 54348 with Indane . Distributor
Ranee Gas Agencies at Perumal Nagar Nanganallur , Chennai - 600 061. In the past 2 years there is always a delay in delivery of the Refilled Gas Cylinder at my residence for more than 40 days from the booking date . Even after complaining several times in the past 2 yrs , I am not getting proper response, The Manager and the Properietor behave rudely with me rudely and use filthy language , They also threaten me with dire consequences . They also lodge police complaint and harass me physically and mentally ,

The booking dates and the delivery dates in the past 6 months are as follows :

Booking Date Delivery Date No of days for delivery

01/11/2011 06/12/2011 36

16/09/2011 30/09/2011 15

30/07/2011 11/08/2011 14

17/12/2011 19/01/2012 35

For the above delays I personally visited the Area Office at Teynampet in Chennai and lodged a written complaint . on 19/1/2012 @ 12.30 pm , I spoke to Area Manager Mrs Moti Sai Vasudevan and she accepted the complaint after 1 hr .The sales officer in the office spoke to me in filthy language and rudely in front of his Area Manager . Even the Area Manager spoke to me rudely and irresponsibly . I was told that i will get the reply within 10 days, Even after 28 days since 19.1.2012 , i didnt recieve any reply either thro post or email or thro phone. This is highly ridiculous that a PSU company like Indane behaves like this to the customer irresponsibly.

I request you to look urgently in this matter and take action immediately .I also asked for a compenastion of Rs 50000.00 since i have to spend such amount for buying other Cooking appliances because of late delivery and other medical expenses.

My address is 35-C Ayyappa Apartments, Union Carbide Colony Extn , Ullagaram , Chennai - 600 091. The Agency Phone nos are[protected],22240951,22241826

Expecting a positive reply at the earlest.

Regards


R Ramesh