[Resolved]  Indane — Non delivery and refill booking issue

Address: Chickmagalur, Karnataka

Consumer No : 12344

Consumer Name : Rajeshwari S
Siddartha Nilya,
Beside Water Works,
Rathna Giri Bore Road,
Chikmagalur - 577101.


I'm a LPG consumer with M/S Shivneel Gas Sales, No 1 &2, R.K. Complex, Shariff Street, Chikmaglur...The Company has given the following land line nos. 232422 / 234606 / 234608 for booking gas refill. It is common phenomena that for booking a refill you have to try continuously for 5 - 6 days. Either the phones are ringing or busy. 24 hour booking no as well as the helpline nos are also not responding.The agent who takes the booking is very rude on the call... Please get my complaint solved immediately and arrange to get the gas booking done. The agency is not giving proper service for the last so many days.
It is their rule/practice that a new cylinder booking is registered after 21 days from the date of delivery of last cylinder. So, following their practice ,we book accordningly.It is very unfortunate to note that that a fresh cylinder will come after 42 days.Some times they have delivered after 45 days or more…I do not know how a family can manage its cooking by a cylinder for 45 or more days. I want to bring this to the notice of appropriate indane authorities for looking into the matter.
If Indian oil is concerned over customer satisfaction they better do something about issues least I request them to educate their staff on how they need to address the customer problems.

I hope company will take immediate action in this regard, so that customer will not face such problem
in future…

Thanking you

Regards
Rajeshwari S.