[Resolved]  Indane Cooking Gas — UNDUE DELAY IN SUPPLY OF INDANE COOKING GAS.

Address: Hooghly, West Bengal

The Indane Cooking Gas dealer - Mallick Brothers, Dr. Prasad Das Mullick Road, Hooghly-712 103 (Phone Nos.[protected] &[protected] has been taking undue time to deliver cooking gas to its bonafide consumers. For example, I booked my gas on around mid-January, 2011 and was told that it would take about 15/20 days which means I should have received the gas by end of January. However, even today (4th Feb, 2011) the gas is not supplied to me. Nobody knows when it will be delivered. It is taking around 25 days which is quite crazy. Then again, once the gas is delivered, one cannot register his next requirement immediately - one has to wait another 15 days or so. This process makes a consumer worried how to manage the cooking gas problem even with double cylinders. The real reason of such delay is not known to common people like us, simply because this kind of waiting is not existing anywhere and obviously, much against our conscience, this leads us to think something fishy. Moreover, they cater to a huge radius of area and immediately another dealer should be appointed to mitigate the unnecessary suffering of Indane's bonafide consumers. Added to this, a large number of hotels, restaurants and caterers run in Hooghly-Chinsurah area for whom gas supply, by hook or crook, cannot be stalled. Indane should look into this problem and ensure timely delivery of cooking gas to its large number of DOMESTIC consumers in Hooghly area.
Yours sincerely
A bonafide consumer