[Resolved]  Indane Cylinder 19.5 Kgs — not attending emergency calls immediately

Address: Tamil Nadu

My customer id with DEV GAS AGENCY in Saligramam, Chennai, Tamil Nadu is 54046. I have a commercial cylinder (19.5 kgs weight). I got the cylinder on Tuesday, 25th Sept 2012. I started using the cylinder from 26th Sept 2012, evening. I noticed some liquid coming out of the cylinder and the cylinder was full of water outside, and there were water even in the ground under the cylinder, around 10 pm night. I immediately called up the emergency service no. and gave a complaint about the problem. The person who attended the phone advised us to keep the gas cylinder outside and promised to send a mechanic first thing in the morning. The time now is 2.15 pm. The mechanic has not turned up yet. If this is the kind of lethargy gas agencies are showing, there is an assured increase in no. of gas accidents and deaths. We have recently seen 4 such cases of accidents in papers in the last couple of weeks. IOC should push up their monitoring systems and keep in check such agencies who do not respond to customers.