Indane Domestic Gas Cylinder — Inordinate delay in supply of refill

munnakannan

from Chennai, Tamil Nadu

May 14, 2012

Address: Chennai, Tamil Nadu

I am, having domestic gas connection ( Customer No: 39093) with Shobha Gas Service, Nungambakkam, Chennai. I have got two cylinders. I booked a refill on 19.03.2012 and in response to that they have readied delivery of the reill and prepared cash bill dated 10.04.2012 but the delivery was made only on 23.04.2012 when both the cylinders were empty. I again booked a refill on 24.4.2012 and due to the above delay the refill supplied by them on 23.04.2012 is now exhaused. Now when I contact them to supply refill immediately, they say that they follow IVAC booking mode and nothing can be done. While I appreciate their perfection in procedure, do they not follow the same procedure in delivery of a reill. They never care to compensate me for the mental agony suffered by my family due to delay of 14 days in delivery of the refill. I expect that at least they can supply me with a refill to come over the crisis. Is this the real customer service they prophesise and exhibit through centralised booking system. Is it not a fit case to move through sonsumer forum?

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Comments

sadhiya

from Chennai, Tamil Nadu

Oct 5, 2010

Indane Gas — Delay in supply of gas cylinder

We had booked for gas cylinder on 23.09.2010 at the Thiruvanmiyur (Malaviya Avenue) cooking gas booking centre, Chennai-41. Our consumer no is 67409. On the booking day it was told that they will get the cylinder within 7days of booking...till now there is no response. even if we call them they are not responding properly....They make excuses and say it will come in a day or so.....Why is this delay in gas cylinder supply?...because of this we are facing great trouble. Kindly do the needful so that we get the cylinder as soon as possible.
U.Syed Ibrahim
Palavakkam,
Chennai.

rmandowara

from Raipur, Chhattisgarh

Nov 13, 2010

Indane Gas/LPG Gas Cylinder — Not responded by the gas agency

Dated : 13th Nov. 2010
Non-booking of Gas Cylinder - not responded by the gas agency

Dear Sir,

Sub.: Gas Connection No.16262- Mrs. Nilima Mandowara
Agency - Sundaram Gas Company
3116/E, Sudama Nagar, Indore (M.P.)

I have booked my gas cylender on 25.10.2010 vide agency booking ref. no. 8016, but delivery of cylender still awaited, I am trying to contact the agency for the position of delivery for the last 3-4 days, but I am unable to contact any of their numbers. Either the phones are ringing or busy.

Please get my complaint solved immediately and arrange to get the gas booking done. The agency is not giving proper service for the last so many days.

Thanking you,

Yours faithfully,

( Smt. Nilima Mandowara )
362-363, Sector - B, Scheme No. 71
INDORE

n179348

from Chennai, Tamil Nadu

Feb 12, 2011

Dear Sir / Madam,

I am Indane Gas consumer and my Customer No. 20162, distributor is M/s Pattammal Gas Agency ( Adhoc Sri Graha Agencies).

I booked a cylinder on 02 Dec 2010 and received it on 04 Jan 2011, that too when i went and approached them, then again i have booked a cylinder on 03 Jan 2011, till date i have not received gas cylinder. I have approached them twice and even gave a written complaint to the manage, till date we didnt get it.

The agency is black marketing gas cylinders which was booked by its consumers, this was evident when, i checked the receipt it was dated 14 Dec 2010, whereas the delivery was done on 04 Jan 2011 after me approached the agency.

Please help me out

sudhcha

from Machilipatnam, Andhra Pradesh

Feb 15, 2011

Indane Gas — delay in supply of gas cylinder

i am an old man of age about 80 years consumer no pt772 residing with my ailing wife booked on 17/01/2011 document no.5285. till date not received. we are just starving/purchasing meal from the restaurent. pl. look into the matter.

rakesh.pandey

from Mumbai, Maharashtra

Oct 7, 2011

Indane Domestic Gas — delay in refill cylinder

Dear Sir,
I am a consumer of Indane gas of consumer no. K-7625.I have booked for reffiling cylinder on dated 14/09/11 of booking no. 251461.Till date I have not received the refilled cylinder.Pls. do needful ASAP.
Rakesh Pandey

Tonmoy Chowdhury

from Devgadh Bariya, Gujarat

May 3, 2012

indane domestic refill cylinder — abnormal delay in refill supply

Abnormal delay in refill supply of indane domestic gas cylinder by the Sneha Gas Service, 81/1, RAI MOHAN BANERJEE ROAD, KOLKATA108. Every time cylinders are delivered at least after a month since the date of booking even after lodging a omplaint. This time also I have booked on[protected] under reference no.R[protected] & order no.11807 thru online, the refill cylinder has not been delivered as yet. I think there is a serious corruption on the part of the said distributor. Pl. take any remedial action on this score.