[Resolved]  Indane Domestic Gas — Cylinder not supplied

Domestic Gas — Cylinder Not Supplied

Dear Sir / Madam,

My Consumer No : AI9625
Dealer name : ANUSHKA INDANE (Nerul West, Navi Mumbai - 400 706)

I have given request dated on 30th Sept 2008 to supply full cylinder, but till date(16.10.2008) i have not received the same.

Regarding this 5-6 times i have given the complaints to that dealer, but we have not received the proper responce / respect from the personels.

Kindly do the needful to get the cylinder in time & take necessory action with the dealer.

With Regards,
Christopher.W

INDANE/Domestic Gas — Not Received the Connection yet

I have applied for the connection on 10th March 2010 but yet not received the same,please find below the details :

Company Applied : Baruipur Gas Service,UKILPARA,KULPI ROAD,BARUIPUR

Connection/Registration Number : [protected]
Application Date : 10 March 2010

Installation Address : RAJNITA GHOSH C/O PINAKI GHOSH,NATUN PARA,11 NO. WARD,P.O BARUIPUR,BARUIPUR

Contact Number : [protected]

sir, moonlight gas service, 19, G.T.Road, Bhadreswar, hooghly, west bengal. a very poor management distributor of this area, I think they have no right to deal with customer's in this busy world, they have no capacity to deal with thousands of consumer in this area, last 3 or 4 days their delivery men are on strike and management & office staff doing very good job they call all consumer's at their office, imagine thousands of consumer standing in line for a coupon on busy G.T.Road, old ladies, retired gentelmen, all are in que for a coupon for 3 to 4 hours, now if one got a coupon then he/she run to their gas godown for cylinders that is more than 3km from booking office, all right, now if a man/woman an employee of govt/private sector, think what's their conditions if they could not get the cylinder's on same day, when they are not doing any wrong with this ditributor, always pay 5/10 rs to the delivery man for smooth service for future but always get delay delivery 5/6 days.I, thank my self, that i have close relatives at neighbouring towns and they are under another distributor. All fault goes to the Indane Gas Company, that their staff knows every thing about this distributor instead of taking any action on behalf of his/her company, they taking something from distributor.

The reason for the poor service by Karuppiah gas agency is that it is owned by a political person who belongs to congress party.

Moreover there is a Manager who is said to be a lawyer. He will talk in high pitch even for a normal matter or won't hear anything what the customer says. The owner has purposefully put the lawyer in the gas agency to threaten or harass the consumers.

You won't get the telephone connection to the agency and even if you got the connection the person at the phone ask you to wait for some time and wilfully forgot that you are on the line. After some time you will naturally disconnect your phone fearing with raising phone cost.

Cylinder will be supplied after 7 or more days from the date of taking of printed bill and when you rebook cylinder they will take the date when they supplied after the bill date. So you will get the next cylinder approximately only after 60 days. It is also learnt that they are misusing the seniority for supplying the cylinder.

After frustration when you go and ask at the show room after failed attempt to get on phone, the clerk will say that you will get the gas today or tomorrow. But you won't get the gas even today or tomorrow. It will prolong for some more days and you will get the cylinder as and when they think to supply.

This is the plight of most of the consumers at Karuppiah Gas Agency, Sunder Nagar, Tiruchy. Why the IOC officials are reluctant to take action against Karuppiah Agency, Sunder Nagar, Tiruchirapalli 620021?

The IOC can take a survey about the Karuppiah Gas Agency from the consumers and cancel the licence if it is proved that they are offering a poor service..

To put an end to the consumers sufferings, the IOC should have a centralized booking system like telephone department centralized automated complaining system so that consumers can escape from this unscruplous agencies like Karuppiah Agency and its Manager.

I also agree with your complaint. Consumers are not getting any responsible reply from the staff there. Telephone connection won't get. When you go in person they will say that it is power cut. So they won't take complaint now. When the power is available they will say that it is out of office hours and won't reply to the query. Cylinders are supplied more than 7 days after taking out the printed bill. When rebooking they will take the date when the cylinder was actually supplied. So the consumers will be the sufferer for the delay by the Karuppiah Agency.

CYLINDER NOT SUPPLIED
Sir,
Last month (6.2.2012), I had booked a cyllinder with M/S Karthikaya Agencies, bungalow Natham Road, Madurai-14, Tamil Nadu. My consumer number is 34002. Till date, the same is not delivered to me. When I went to the agency to enquire about it, the staff had used nasty language against me. I request you to take further action.