[Resolved]  Indane Gas — non availability of cooking gas

Address: Pathanamthitta, Kerala

Sir
Out o[censored]tter anguish and mental pressure that I am submitting this complaint kindly take attention to this. I have an Indane gas connection with M/S Poornima Indane Service ( 555C, 555D/XII ) Parakode, Adoor CODE No. 4984658 My consumer number is 7239 For the past many years their service has been so poor that the all residents are put at their mercy to get their refill.I urgently require your immediate attention. My mother in law who is 79 years is residing in paracode and to getting a refill for younger people is so difficult so you can imagine how hard it is for her. While i was there for my holidays i Really faced the whole scenario It was like this their delivery auto passes through the main road honking their horn so whoever hears it have to rush to the main road and wait for 15-20 minutes and when the auto returns we have to tell them that we need the gas then those residing in the inside lanes have to run along with the auto to their respective houses and then have to bring out their cylinders irrespective of age whether old or young the delivery man takes it and pops into the auto and takes out the new one and leave it at the gate and gets a tip of 30 rupees . They appear more like goondas .Also another issue is they will give the refill only after 35 days and that too after 5 visits to their office and 10 phone calls which they normally wont attend .The affluent one gets the delivery right in side their kitchen!!!
This was the history and the present condition and would be the same in future too . Right now i am in Ernakulam and here the story is different the moment we book the gas it arrives on the correct day and delivery boys are very cordial and having good consumer relationships .
Thinking about my mother in law all by herself with agony is really tormenting my mind.Last day she couldn't make it to the main road and right now she is cooking on wood that too after 42 days! IF you requires I can get a mass petition for further action. Kindly look into this. Thanking you
Rosemary Philip
Paracode
Phone no [protected]