[Resolved]  Indane Gas Agency — System of booking refill

Address: Bangalore, Karnataka

I am a consumer of Indane Gas and my agent is M/s Natraj Agencies, Yelahanka Satellite Town. My consumer no. is 5821 in the name of my husband R.V.Narasimhachar. We have two cylinders and the whole idea of having double cylinder facility was to have a continuous service. Now, according to the latest rules, we cannot book a refill until 30 days from the date of supply of a cylinder. This rule is very inconvenient because sometimes when due to high consumption, we exhaust a cylinder within 20-25 days, we end up using the second cylinder for nearly 15 days thereafter, until we can book a refill and then get the supply, as after booking the agency takes nearly 7-10 days for supplying. Recently, we had a wedding in the family and we have exhausted both the cylinders thus and the agency supplied one cylinder after seven days that is on 13th January, against our booking on 5th. We could not book before 5th because of the above rule. We are unable to book the second cylinder until 13th Feb. now. Once again, we may end up exhausting both the cylinders at a time. We are small time domestic consumers and from our track record you can see we are not doing any business or black deals. Why enforce such a rule on us and put us into this difficulty? Because we use gas, we are not given any kerosene supply too. What are we to do in such circumstances? I request you to kindly change this rule at least for domestic users as otherwise, the whole purpose of double cylinder facility will be defeated and consumers will be put to untold misery. These days, electric supply too is not dependable. What should families where both the spouses go out to work do without fuel to cook early in the morning? My attempts to get through the Customer Service Centre of IOC failed. I ended up wasting nearly 2 hours trying those nos.