[Resolved]  Indane Gas Agency — Mockery of online booking facility

Address: Bulandshahar, Uttar Pradesh

1. I booked a gas cylinder on line against consumer book no 15556 at Debai/Dibai under Bulandshahr district o[censored]ttar Pradesh Indane Gas agency on 21 Aug 12. The allotted booking number was 244. On further inquiry, I was told that the booking of cylinder to rural area is applicable only on completion of 30 days and issue of cylinder after 40 days from last delivery of cylinder. The last delivery of cylinder was made on 12 Jul 12.

2. On 25 Aug 12 when the consumer reached to the gas agency with empty cylinder covering 10 kms of distance by peddling the cycle he was bluffed by the staff by telling that no cylinder has been booked against the ibid consumer book number and the consumer was forced to re-book the gas cylinder on date. I was contacted by the consumer and reported the shameful act of the gas agency staff available there. I gave a call to the staff of gas agency and wanted to know the fact about what has gone wrong.

3. The staff on line without disclosing his identity bluffed me also by stating that current booking serial no is 133 and how can be your booking no is 244. After lot of hue and cry they succumbed and conceded the fact but continued with nonsense by telling that issue of gas cylinder to rural area is made only in the morning hours and now it is after noon. Ultimately the option left with the consumer was to carry the empty cylinder back to the village while peddling the cycle.

4. Now, I request to know the type of action required to be taken against the manager and the staff of this gas agency so that in future no one of my super democratic country dare to do the mockery of on line booking facility provided to cater the consumer in a better way. The name of the manager understood to be Mr Triloki and telephone no of the gas agency is [protected].