[Resolved]  Indane Gas Authority & Agent Radhika - Navapura, Vadodara — Harassment of Indane gas Authority & inordinate delay/ non delivery of refilled gas cylinder by Radhika

Address: Vadodara, Gujarat

I am a LPG consumer of Indiane gas since more than 15 years and our gas agency was in ACME GAS AGENCY MAKARPURA AREA which is near to my area( within appx.3 km).

On 1st August 2012 when I tried booking for refilling , ACME booking person informed me that your gas service/agency transferred to Radhika – Navapura which is in city (far away from my residence area). Then I booked with Radhika on 07th Aug.12 after several attempt of telephone. Even after 17 days / till date I have not received my refilled cylinder and every day I am contacting them and they used to say “to-day you will get”. The next booking after 21 days of refilled cylinder delivery..!!!! is it tolerable ? This type of inordinate delay how can bear.

MY question is that why and how the gas Authority (Indaine)can transfer their consumers gas connection/ service agent without any information to their consumer and or any request from the consumer. Gas agency should see the suitability and service availability to their valued customer instead of making harassment by way of transfer of gas agency to here and there. They are misusing their power without giving weightage to their valuable customer. If any customer request for transfer as per their suitability, they will not do and they will raise many problems.

Our family members were having Radhika agency service in the past and we were not satisfied with their service and forced to take transfer from them to other agency. Now the same experience is there. After 17 days of booking and still not received refilled gas cylinder….

SO MY REQUEST IS THAT
(1) PL. CHANGE MY GAS AGENCY FROM RADHIKA TO OTHER ONE NEAR TO OUR RESIDENCE (makarpura,manjalpur area) TO ENABLE TO GET BETTER SERVICE AND DELIVERY.
(2) TAKE ACTION AGAINST INDIANE GAS (concerned authorities )FOR MISUSING THEIR POWER TO HARASS THEIR VALUED CUSTOMERS BY WAY OF TRANSFER THEIR DOCKET /GAS AGENCY TO ANY WHERE WITHOUT TAKING CONSIDERATION OF THEIR VALUED CUSTOMERS SUITABILITY AND SERVICE AVAILAILITY.

MY INDIANE GAS CONSUMER NO.31925 (RADHIKA)
Adress : Marudhidham, GIDC-Vadsar Road, Baroda