Indane Gas — Delayed delivery of cylinders

Panchamukhi S V

from Hyderabad, Telangana

Mar 9, 2011

Address: Bagalkot, Karnataka

M/s G K Indane gas service Bagalkot are habitually supplying gas cylinders with great delay. The shop opens irregularly and one has to visit at least three or four times to book the gas. The gas cylinder is never supplied in time. My consumer No 03153 was booked on 6.1.2011 and delvered on1.2.2011 after 8-10 visits and lot of shouting in the office. Next booking was on 17.2.2011 and cylinder was delivered today 9.3.2011 once again after a big show of shouting in the office. Similarly consumer No 00802, the booking was made on 28.1.2011 and the cylinder is not yet delivered. Another consumer No 01034 the booking was made on 10.2.2011 and no delivery till date.
Will you take immediate steps to see that regular and in time supply is ensured to consumers.

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Comments

Complainant4774667

from Ahmedabad, Gujarat

Jan 22, 2009

Dear Sir/Madam,

I am having a single domestic gas connection from your company at Ahmedabad location.My customer no. is - 16068. I have transferred my gas connection at the below mentioned agency:
Shubhlaxmi Indane
4/5, Himvan Appts, Nandan Park,
Opp.Inductotherm,
Bopal,
Ahmedabad - 380058.
Ph.:[protected]/235977.

I have done the transfer of my gas connection since 12/04/08.Since I have transferred the gas connection at Bopal, the cylinder that we have been booked is receivable almost after 8-10 days and sometimes even after 15 days.Due to delayed service we are facing a lot of problem.As a alternative to solve this problem I have been asking at your agency for one more gas connection as it would help our family in case of emergency, but everytime they have been telling us that it will be available after two months.As of today it is almost 9 months since we have transferred our connection and I am very disappointed with the customer service performance of your company.

As a aware customer, I would like you to take some action in this regard, and it would be better if I am given an extra connection as a permanent solution of the delayed delivery of cylinders.

Thanks and Regards,

Mr.Amit Choksi
22, Binori Bunglows,
Aarohi Club Road,
Ghuma,
Ahmedabad - 380058.
Contact No. - [protected]