[Resolved]  Indane Gas — Indane distributor supplying cylinders of IBP; not changing on request

--- On Sun, 29/11/09, rajneesh madhok <[protected]@yahoo.com> wrote:


From: rajneesh madhok <[protected]@yahoo.com>
Subject: Indane distributor supplying Gas cylinder of IBP; Not changing on request, 38 days passed
To: "V C Agarwal Director (HR) IOC" <[protected]@iocl.co.in>, [protected]@iocl.co.in, [protected]@iocl.co.in, [protected]@iocl.co.in, "G C Daga Director (Marketing) IOC" <[protected]@indianoil.co.in>, [protected]@indianoil.co.in, [protected]@indianoil.co.in, [protected]@indianoil.co.in, [protected]@indianoil.co.in, [protected]@indianoil.co.in, [protected]@indianoil.co.in, [protected]@indianoil.co.in, [protected]@indianoil.co.in, [protected]@indianoil.co.in, [protected]@indianoil.co.in, [protected]@indianoil.co.in, [protected]@indianoil.co.in, [protected]@indianoil.co.in, [protected]@indianoil.co.in, [protected]@indianoil.co.in, [protected]@indianoil.co.in, [protected]@indianoil.co.in, [protected]@indianoil.co.in, [protected]@indianoil.co.in, [protected]@indianoil.co.in
Date: Sunday, 29 November, 2009, 11:00 AM



--- On Sun, 29/11/09, rajneesh madhok <[protected]@yahoo.com> wrote:


From: rajneesh madhok <[protected]@yahoo.com>
Subject: Indane distributor supplying Gas cylinder of IBP; Not changing on request, 38 days passed
To: "Saibal Sarkar Dy Scy PG PMO" <saibal.[protected]@nic.in>, "Nodal Officer MOP&NG GOI" <uc.[protected]@nic.in>, "S Behuria Chairman IOC" <[protected]@iocl.co.in>, "Ashok Sinha CMD BPCL" <[protected]@bharatpetroleum.com>, "Arun Balakrishnan Chairman HPCL" <[protected]@hpcl.co.in>, "Mukesh Ambani" <mukesh.[protected]@ril.com>, anil.[protected]@relianceada.com, rahul.[protected]@sansad.nic.in, "Sir Ratan Tata Trust" <[protected]@tata.com>, "Infosys" <[protected]@infosys.com>, "ASSOCHAM" <[protected]@nic.in>, "FICCI" <[protected]@ficci.com>, "Pratyush Sinha CVC New Delhi" <[protected]@nic.in>, "CBI New Delhi" <[protected]@cbi.gov.in>, "Pranab Mukherjee" <[protected]@sansad.nic.in>, "Rahul Gandhi" <[protected]@sansad.nic.in>, "P Chidambaram Union Home Minister" <[protected]@sansad.nic.in>, [protected]@sansad.nic.in, "Manmohan Singh" <[protected]@sansad.nic.in>, "Help Supreme Court" <[protected]@nic.in>, "Meira Kumar Speaker Lok Sabha Parliament" <[protected]@sansad.nic.in>, "Smt Pratibha Patil President of India <[protected]@rb.nic.in> Shri R. S. Pandey" <sec.[protected]@sb.nic.in>, [protected]@ias.nic.in, "Babubhai Vaghela" <[protected]@yahoo.com>, [protected]@yahoo.co.in, [protected]@yahoo.com
Cc: "Bimal Khemani" <bimal.[protected]@gmail.com>, "Dr. Arun Agrawal" <[protected]@yahoo.com>
Date: Sunday, 29 November, 2009, 10:40 AM

To SPEED POST November 29, 2009

1. The Chairman,

Indian oil Corporation,

G-9, Aliyavar Jung Marg,

Bandra East,

Mumbai-400 005.



2. The General Manager, Mr. R.K. Arora,

Punjab State Office,

Indian oil Corporation Ltd,

Indian oil Bhawan, Plot No. 3-A, Madhya Marg,

Sector19-A, Chandigarh-160019



3. The DGM (LPG), Mr. Rajesh Sharma,

Indian oil Corporation Ltd, (Marketing Division), Punjab State Office,

3-A, Sector 19-A, Madya Marg, Chandigarh-160019



4. The Sales Officer, Mr. Rakesh Kumar [protected]@yahoo.co.in

Indian Oil Corporation Ltd. (Marketing Division), Punjab State Office
3A, Sector 19 A, Madhya Marg,

Chandigarh, Punjab[protected] / 2783527 / 2783528 / 2544272 / 2549022



5. Mr. Parminder Singh, Proprietor,

Phagwara Gas Service, Plot No. 8, Industrial Area,

Phagwara –[protected] [protected] [protected]@yahoo.com



SUB: 1. INDANE DEALER- PHAGWARA GAS SERVICE SUPPLIED GAS CYLINDERS OF IBP NOT CHANGING CYLINDERS THOUGH 38 DAYS HAVE BEEN PASSED AND NOT SUPPLYING TWO CYLINDERS IN CONSUMER NO. PGS 70767 AND 3502 BOOKED FOR DELIVERY.

2. DEFICIENCY IN SERVICE: LAPSE IN SUPPLY OF COOKING GAS CYLINDERS

TO CUSTOMERS.

3. Criteria to allot two dealerships to Phagwara Gas Service, one of Indane and Second of IBP and the cylinders of IBP the dealer is authorized to issue to Indane customers.

Sirs

1. I, Rajneesh Madhok S/o Sh. Sat Parkash Madhok, aged 46 years, r/o B-xxx/63, Nehru nagar, St. No. 2, Phagwara. Consumer No. PGS 70767.

2. Sh. Joginder Pal Madhok, S/o Sh. Amar Nath Ma r/o B-xxx/63, Nehru Nagar, St. No. 2, Railway Road, Phagwara Conusmer No. 3502, Bachelor aged 64 years and Senior Citizen living in joint family.

Do hereby affirm and declare that we got supply from Phagwara Gas Service, Plot No. 8, Industrial Area, Phagwara on 24/10/2009, the delivery man who supplied the cylinders and entered the cylinder Numbers on the Customers card the same embossed on IBP cylinders. At the time of delivery of cylinder it was pointed out to him that these cylinders are not concerned with Indane but it is IBP make and there are Blue strip marked on the top of the cylinders. The delivery boy said that Indane dealer M/s Phagwara Gas Service is running two agencies simultaneously. Both of the refills bearing numbers 14036 delivery date 24/10/09 delivered to Rajneesh Madhok has been entered on the Customer card and Second refill No. 1767 delivered on 24/10/09 to Sh. Joginder Pal still lying unutilized due to non-replacement by the said Phagwara Gas Service, Industrial Area, Phagwara. We made several calls to the company but no body take pains to replace the cylinders of Refilled cylinders of IBP. Thirty eight days have been passed but the cylinders have not been changed with Indane cylinders so far. The call made to Sh. Rakesh Kumar[protected] ARE FUTILE and even today at 4:38 PM has not been picked by the said Manager.We are dire need of LPG cylinders supply but the distributor is playing gimmicks with the customers. When we call Area Manager Mr. Rakesh Kumar, Most of the time we get the message that the Mobile is switched off. The customer Care is very unsatisfactory. When I had made the booking for refills of these cylinders then also the person who received my call had misbehaved with me.

Points for consideration are:

1. Is there any deficiency in service by the respondents?

2. If so reliefs and const?

3. Why the complainants not getting gas cylinder supply regularly.



The complaint will be filed against the opposite parties for non-replacement of refill gas cylinder with Indane cylinders as the consumers are Indane customers. Secondly non-supply of refill gas cylinders. Thirdly to get knowledge of the crieteria of allotment of two Gas agencies to one dealer at same address and venue. To Mr. Parminder Singh, Prop. Phagwara Gas Service, Plot No. 8, Industrial Area, Phagwara-144401 (Pb).



Thanking you,

Yours faithfully,



(Rajneesh Madhok)

R/o B-xxx/63, Nehru Nagar,

St. No. 2, Railway Road,

Phagwara-144401 (Pb)

Ph:[protected]O), 268210 ®,[protected]

Tele-fax:[protected], E-mail: [protected]@yahoo.com; [protected]@bsnl.in





(Joginder Pal Madhok)

R/oB-xxx/63, Nehru Nagar,

St. No. 2, Railway Road,

Phagwara-144401 (Pb)