[Resolved]  Indane Gas — Regarding Gas cylinder delivery

To, Date: 15/03/2010
Indian Oil Corporation
Indane Gas
World Trade Centre
New Delhi – 110001
Subject: Regarding Gas booking Problem and misbehavior.
Customer no. 015528.
Card no. 250679.
Customer name : Dadan Tiwari
Address : E- 351 Shyam Vihar Phase I, Najafgarh, New Delhi -43
Distributor : Shanti Indane WZ-427 Sad Nagar, Palam Colony, New Delhi-45.
Code no. : 180127
Sir,
I Dadan Tiwari and my details are as above. Sir I booked my gas through IVRS (Interactive Response System) on dt 6th March, 2010. Time 8:58 AM. My booking number is 22 given by IVRS after 3 days dt 9thMarch, 2010. I went to collect the gas cylinder but distributor told me that he has not got my booking slip from agency (Shanti Indane) he repeated this for three days. His behavior was also too bad. He was so rough. After this whole procedure he had given me a number [protected]. When I called on this number response was so verse after trying half an hour I talked to him about my problem he told “ Yeha aishe kam nahi chalta hai. Aap chaho ke ghar baithe-baithe kam kara lo to ye nahi hota hai. Aap yaha aao aur aapka job hi kam hai ham mil-jul kar karlenge”. Sir, what is meant by this told by your representative and what is the meaning of IVRS? Please explain!
Then after I got a number [protected] (Area sells manager) of Indane Gas he told me that I can’t help you. Do complain to Indian Oil Corporation, World Trade Centre, and New Delhi. Only they can help you
Sir, please you tell me. Is this your policy i.e consumer first?
Sir, you know my whole family is physically and mentally harsh after this. This is the condition of the cooking gas. From where we will get gas cylinder and how we will cook the food.
You know a fact that they sell the gas cylinder in black to harsh costumers like us.
Therefore requesting you to, kindly make a fare enquiry and do necessary action against them.
I hope for a positive response from your side and waiting for your reply.
Thanking you
Dadan Tiwari
Customer no. 015528.
Address: E- 351 Shyam Vihar Phase I, Najafgarh, New Delhi -43
Mobile no. [protected] / [protected]
CC to –
-Petroleum Minister Government of India
- Consumer Court, New Delhi