[Resolved]  Indane Gas Complaints — Delay in delivery/ Not picking phone

Address: Chennai, Tamil Nadu

Hi,

I wanted to complaint against the Gas Agency "Associated Traders, Chennai" for delay in delivery and irresponsible answers. We had booked the cylinder more than a fortnight ago and they said that they would be delivering this week (from 30th May - 3rd June 2011) but still not been delivered. When contacted they are giving irresponsible answers. I have a small 2.5 Years child and we need to give her hot milk but we have to go out and get the milk from a nearby tea shop continuously for 2 weeks. Secondly, if we have to take her to a hospital also, we need to avoid it because if we miss the gas delivery person, then they would not provide us with the cylinder subsequently. I don't understand whether they should work for the customers or we are looking like slaves to them since we always have to beg and requests otherwise they would not deliver the cylinder the next time if we talk harshly. Such hardships are happening with this agencies.

I also see that the cylinder are being sold in black but not given to customer like us. My customer Id is 9154 and I still haven't received my cylinder yet. Can someone help us in this regards or advise me how to proceed to lodge a harsh complaint so that consumers like me would not be affected anymore.

regards
Govind Davey