[Resolved]  Indane Gas Cylinder — Poor Service, Quality & Response

Indane Gas Cylinder — Indane service

I am staying at Narapally, Ghatkeshar Mandal.
Recently cylinder service has been shifted from uppal to Ghatkeshar as per area.
3-4 weeks back my father has booked a cylinder but till today we didnt get it..everyday we call and told it will come tomorrow.
Its frustrating to call everyday and they dont have proper answer.

My home is just 2 mins away from main road but cylinder person will never come till home but he will charge Rs 15 per cylinder.
This is happening with everyone staying at narapally.

The customer service is worst.while enquiring about my booking, the lady talking to me was not at all responsive.She is not even helping me what details she want..simply cutting down the phone.

Please kindly look into this issue.
It would be really appreciated by the people residing at narapally.

Sincerely,
Bhupender
Narapally, Ghatkeshar Mandal

Indane Gas Cylinder — Poor service

Dear Sir,

Sub: Complaint on registering gas / answers from your executives / delay supply reg;
Ref: Our consumer no.19378, Name: Ponmozhian.C, Area: 2/240 Bhuvaneshwari Nagar, Kumbakudi (po), Near Anna nagar, Tiruchirappalli- 620 025.


With respect to the above subject, herewith I am making a complaint for your kind perusal.

Before seeing the corrective action please see the history status of gas supply for my consumer number. I have registered two numbers gas for my domestic use. One gas cylinder is comming to the usage for a month exactly. But we are receiving one gas from your side once in 45 days. Now we are suffering without a single gas cylinder. Two numbers gas cylinders are empty with the current status.

We are calling through phone and come directly to register the gas once in 10 days. But your executives are telling as follows;

From the date of supply of gas to 20 days - They are telling that you have to tell only after 20 days of supplying the gas only you are having rights to register.

From 20 days to 25 days - The phone is not picking-up and it is busy. If we speak with an executive for registering, she will register. But after 3 -5 days we will call for checking the status of our gas cylinder supply but they will tell now only we are going to register for your gas cylinder and you did not register earlier.

After 25 days only we got register and your executives are telling that after 20 days only it will come to your home.

After 45 days we will call to your office, but simply they are telling it will come today / tommorrow / dayafter tommorrow.

Finally we will receive the gas cylinder after 50 days of earlier supply and supplying persons are also insisting to us to give the gift money of Rs.20 apart from the bill.

This is what going on.

on 09.08.2010 I have visited your office for making the complaint regarding the same issue. But your people are not responding properly. One executive is telling me that we will supply only after 40 / 45 days only.

I am requesting to the people that please think like your family. If their family is suffering like the above problem, will they leave it? or if they get the above answer from somebody else, will they keep silent?


Herewith I am requesting you to solve the consumers problem as soon as possible. Please take this message for the corrective actions not for punishments. I hope that this will not happen in future.

Bhuvaneswari gas service — GAS CYLINDER NOT SUPPLIED

My connection No. is 1308. I have booked for Cylinder three weeks before still now they are not supplied the Cylinder. Here after 21 days getting of cylinder only they are accepting the booking. There is any rule like this. Kindly tell us the correct rules. Today we asked the Agencey they told us they will supply the Cylinder after another one week only.(already three weeks over). Kindly intervene and reply us the correct position. Otherwise we will go to appropriate forum. My email Id is [protected]@yahoo.com

I am facing the same problem too.