[Resolved]  Indane Gas Cylinder Delivery Service — Illegal money taken forcefully from consumers by the cylinder delivery person.

Address: Rangareddy, Andhra Pradesh

Dear Sir/Madam

This is to bring to your notice, a very unfortunate and ridiculous activity which is being performed by the Indane gas cylinder delivery persons. Whenever a Indane gas cylinder is delivered by the delivery person and payment is done, the delivery person do not give back the remaining change, for example on the receipt the final amount mentioned is 342.50 rupees and if we (consumer) give 350 rupees, delivery person is supposed to give back the change of 7.50 rupees which they don’t do, upon asking the change the response has been very rude. In other case if the consumer gives the correct amount i.e. 342.50 rupees, they fight with consumer for the remaining 7.50 rupees and when they don’t get what they did fight for; they use non-social language and leave the doorstep.
I would like to quote here some of the response of delivery person which I personally faced:
1. This the amount (the so called 7.50 rupees) of hard work we have done in bringing your cylinder from ground floor to 2nd floor. (Such a ridiculous response, aren’t they being paid for the service they are doing but just for a small amount they are ready to scold the consumer. We know how each penny is being earned no one give us even a single extra penny in our offices for doing our work, then who the hell are these people to ask for this extra amount)
2. Tell me your name... we shall see you later. (As if they are not employees of a prestigious company but came as a leader of some anti social group)

On top of all this, the most unfortunate and painful thing is that when this incident was informed to the nearest Indane gas booking service office, NO ACTION WAS TAKEN TILL DATE and even today the same thing happened on delivery of the gas cylinder at my home.

If this complaint service really works and our words are being taken to the concern persons, On behalf of all the consumers I would like to put a humble request to the Indane Gas company to please look into this matter as your service man have become white collar "gundas" (Hindi word for anti social guy), who are just forgetting that their bad behavior is making their company's consumer loosing interest in the service being provided.


Hope to see a proper response.

Regards,
Indane Gas Consumer