[Resolved] Indane Gas Cylinder — Non-delivery

Jayashree Banerjea

from Kolkata, West Bengal

Jan 26, 2012

Address: West Bengal

I made an on line booking of Gas Cylinder with Indian oil on 28/12/2011 for consumer number 528396 and it was registered under booking reference number 232971.Subsequently,received SMS on 03/01/2012 reading as under:
" Dear Indane customer, cylinder has been delivered against your refill booking 232971 with cash memo 4661"
Surprisingly the cylinder was not delivered even after about 3 weeks and I visited the office of the distributor, R.S. Distributor on 21/01/2012 and was told that the cylinder would be delivered the next day but regrettably the same has not been delivered till today i.e. 26/01/2012.It is just not possible to contact the distributor without visiting their office because the telephone number of the distributor is not ever reachable.
This is a clear case of absolute deficiency of services.
Kindly look into the case and ensure delivery of the cylinder forthwith and save a senior citizen like me from agony and frustration.
Thank you
Ms. Jayashree Banerjea

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Aug 13, 2020

Complaint marked as Resolved

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Comments

sudhadvivedi

from Mumbai, Maharashtra

Jul 23, 2010

My Indane Gas connection number is 1704 and the agency is Ganesh Gas, Morar, Gwalior. I booked a cylinder around 10 days ago and have not received the delivery till today 23.07.2010. The agency always delivers cylinders very late and we are forced to buy from the delivery van or from the godown for Rs. 550.00 per cylinder.

sudhadvivedi

from Mumbai, Maharashtra

Jul 23, 2010

My Indane Gas connection number is 13333 and the agency is Ganesh Gas, Morar, Gwalior. I booked a cylinder on 07.07.2010 and was told that it will take 15 days to deliver. I phoned on 21.07.2010 and was told that the cylinder will be delivered that very day or on 22.07.2010. I called today on 23.07.2010 and have been told that the cylinder will reach in a day or two.
This is not the first time I'm facing this problem, earlier also my cylinder was not delivered for almost a month and when I sent them a notice, it was found that my cylinder was delivered to someone else. The agency is selling booked cylinders in black, for Rs. 550.00. I myself had to buy once from them because they blocked my cylinder delivery. They also do not accept bookings before 21 days from date of delivery. As a result, I get one cylinder in 1-1/2 months or two months and have to buy from the delivery van in black.
Pl have my cylinder delivered pronto.