Indane Gas — not allowing new gas connection

Address: Kottayam, Kerala

Sir, I am Lalson Mathew .I approached Priya gas agency Ettumanoor Kottayam for new indane gas connection.Eventhough I submitted residential certificate from Ettumanoor grama panchayat as my address proof, & my electoral ID card,they insist upon ration card.I am a new resident here &not having ration card here.From the website of indane I came to know that ration card is not compulsary thing for new gas connection.What shold I do to get a new gas connection?Kindly reply me.