Indane Gas — Gas Leakage and catching fire issue not taken seriously by Indane Gas / Sondhi Gas Service.

Address: South Delhi, Delhi

Subject- Gas Leakage and catching fire issue not taken seriously by Indane Gas / Sondhi Gas Service.

Last night our gas cylinder got finished and so we replaced it with our second cylinder. In the morning of today at 8 am (9th Apr-2012), during cooking, we found that our second Gas cylinder is leaking badly when it caught the fire. Somehow we got controlled on the fire and checked that Cylinder is having a problem. After that we immediately tried to report the issue by phone at 10 AM but the given indane numbers were engaged and sometimes not working. Then we managed to contact the indane transporter guy (Name- Sri Ram) to see this issue who provide the services in our region (Paryavaran Complex). He said that he will be visiting our home as soon as possible. Waiting for after 2 hours, we again reported this issue to the Sondhi Gas service ("SHOP NO-J-3, SAKET",NEW DELHI) visiting them personally and they assured us that it will be solved by the evening. After that, we called so many times to the agency number which was busy, and then 20 times to the transporter guy also. Each and every time he replied that he has sent a boy who will reach in 10 minutes at our place. After 5:40 pm, this guy Sri Ram didn’t pick our phone call. We tried again and again to the same number. After 7 pm, we contacted him using another mobile number, then he picked the call unknowingly and said that the boy might be on the way to our home, and he intentionally dropped the phone call. And after that he switched off his mobile phone to ignore our call.

Now its 8 pm. Indane Gas agency has not taken this issue seriously even after the 12 hours of reporting the issue. We could not have a proper lunch/dinner today. If they can’t understand the seriousness of the matter, where the human life is in danger and every month we read the accident cases in the news paper due to gas leakage, its very sad to know that Indane has become a failure to satisfy their customer. And due to lack of sincerity within the Indane employee, many lives might be in danger.

Please, take an action against Indane/Sondhi gas service and provide us a good replacement of the cylinder. We still hope, Indane would try to be better in future.

Thanks
Vipul Sahu