[Resolved]  Indane Gas — Rude and abnormal behavior of staff at the indane gas dealership

Address: Kasargod, Kerala

Rude and abnormal behavior of staff at the indane gas dealership

Sirs,
My wife – Sudhya Shyam is a consumer having C.No-2505 of “Sunshine Gas”, Kanhangad, Kasaragoddistrict, Kerala state PIN 671 315. We don’t use any other fuel to cook alternate to LPG. Normally one cylinder LPG can be used for 20-22 days in our house for cooking.
Most of the time, the telephone at the booking agency[protected] was seen engaged and I thought it may be due to frequency in calls to that number. Once when I had gone to their office soon after I got the engaged tone from the telephone, the phone was seen kept away from the cradle. When I asked why you are keeping the phone like this, I could not get a reply from them and immediately they put the phone in the cradle.
My wife and I were trying to book the LPG after getting a cylinder on 28/08/2010, but in vain. I had called on to their office today to book, but the female staff, who were sitting at the counter refused to book the cylinder saying that booking can only be accepted after expiry of one week. The reply was not at all in a polite or convincing manner and it was as if I had gone to beg them. When asked further about the matter, they told me that it was as per order of the company official and they are not interested in hearing anything from me. Their behavior was so rude, impolite, acting like threatening to go out of the office.
Sirs, please let me know whether there is any decision of the company instructing the dealers not to accept booking for filled cylinders of LPG within one week after delivery of a cylinder to a customer.
To conclude this letter -Sirs, I request your goodselves to first of all advice the staff there how to behave, then arrange to keep the phone installed there always on the cradle and finally assure a dependent customer like us that the service will be extended within the stipulated intervals.
Thanking you and I remain.
Yours faithfully,

P SHYAMA PRASAD
THEKKE VEEDU, VELLIKKOTH
AJANUR (PO), KANHANGAD
KASARAGOD DISTRICT, KERALA 671 531
Cell: [protected]
email at [protected]@gmail.com