Indian Oil Corporation [IOC] Complaints & Reviews

MAI SHYAM JI MISHRA S/O BHANU PRAKASH MISHRA APNE GRAM AYANA AUR KASVA AURAIYA ME DONO JAGAH RAHATA HU AUR MERE MOTHER BHI IS VAJA SE MERE DO GAS CONNECTION HAI 1 MERE MAA KE NAAM SE HAI JESME MERE FATHER K NAAM VALA RASAN KARD JO GRAM PANCHAT AYANA SE JARE KIYA GAYA AUR DUSARA MERE FATHER K NAAM SE HAI JISME NAGAR CHATRA AURAIYA SE JARE MERE FATHER K NAAM WALA RASAN KARD LAGA HAI JISME SE MERE MAA KA COONECTION BAND KAR DIYA GAYA HAI KYA YE SAHI HAI CONTECT NO [protected] [protected] ADDRESH DALPUR ROAD BRAHM NAGAR AURAIYA

To IOC, I've been the customer for the past 26 years. I've shifted my house to Khairatabad last year. Sice then I come under GNS Gas Services, Shantinagar, Hyderabad. They are worst Indane gas distributor, I've ever seen in all these 26 years. In Hyderabad there are many distributor who have supplied gas in just two days, but this GNS Gas services, I dont know why they take more then 10 days to supply gas cylinder. My Cash bill is ready and till now my gas has not been delivered. This situation I've been facing for more then a year. I request the IOC, Hyderabad authorities to look into the matter and make sure that consumer get the best services.
( * Note : If he cannot distribute the gas supply, please give the distribution to me or any other distributor, who can supply the Indane gas cylinders on time.)

Regards
Mary Grace
[protected]

Dear Sir,

This is to bring to your kind notice that my father aged about 76 years by
the name of Sri Brahma Moy Mukherjee
is one of the customers of LPG under your Dealer M/s Suravi Gas Agency, City
Centre, Durgapur - 16. My fathers
customer number is LT 896. We have got 2 connection both in my fathers name,
but you will be astonished to
know that both the cylinders get empty every time. There is irregular supply
of cylinders and most of the people
have to carry cylinders in their private vehicle or by other means and
literally plead the dealer for a cylinder.

We have booked 1 cylinder on 23rd February 2011 serial number 7007, and both
our cylinders are empty, its more then
seven days and we have to borrow cylinders from neighbor in order to
maintain our daily course.We have heard that
Indian Oil is reputed for its overall service to its valued customers and
cylinders are delivered within 22 days from booking date.
In our locality most of the people are retired and aged person, and it
doesn't look good to see aged people are carrying their
cylinders and requesting a dealer.

This is a mail not only from my father, but for the entire aged people of
this area, requesting you to pay your kind
attention to the above matter.

Regards

Sumeet Mukherjee

There is no information given on the change of booking number for LPG gas by IOCL they simple changed it and when we want to reconfirm that whether its booked we are not but all effort gets wasted. Then I tried customer care after waiting for half an hour on the phone they simply disconnect the call. Distributor donot pick the call as they say all bookings will be done online. How should I confirm that wheteher LPG is booked booked or not. My LPG Consumer No is - 40965 on the name of Raj Rani Gupta (My Grandmother).

I am having a gas connection with Indane (Indial Oil). My consumer no. is 20022 with Vasantkunj Gas Services. Now this agency is blocked and when i am trying to book my gas online i am not able to do as my no. is showing as not valid. During past 1-1.5 year i was not residing in Delhi due to my office work hence there was no booking/other transactions during this period. Now again I am in Delhi and in urgent need of gas booking. Please suggest me.

Customer complaint number given by Indane Gas [protected] is a fraud with the guileless consumers.

My coinsumer number is 26998. My distributor is Prabhat Gas Serv ice, Janakapuri, New Delhi-58.

I had lodged a compaint regarding supply of half-filled gas cylinder on 19th March 2011. Shockingly, without taking any action, my complaint was closed on 24th Mqrch.

I wanted to lodge a fresh complaint on the above number. On the first instance, I was kept on hold for 20 minutes and finally the call got disconnected. Second time, even worse was in store for me. I was kept on hold for One and a Half hours before my call got disconnected again.

Will the Management of Indian Oil or the Minister look at the state of affairs of this PSU which seems in total disarray.

Will some one pay heed to my complaint and replace my half-empty gas cylinder.

Neeraj Goel
[protected]

I "Meenakshi Sharma" very disturbed about every time delay in delivery of refills of cylinder.
I booked my cylinder on 10-03-11 through IVRS (No.262).
My consumer details are :
Consumer No :- 40946
Indane Distributor :- Hari Singh Gas Service
Distributor Address :-RZ-914, PREM NAGAR, KIRARI ROAD, NANGLOI, DELHI-110041
Distributor Phone No :[protected]

Kindly do something, they always did this to me.
Thanks
Meenakshi Sharma

Sir, my consumer no. is PB/00365 from Padmaja Gas Agency, Guwahati, code 79160431 make a request to strictly adhere to the monitoring of filling of gas cylinders as because when the gas vendors come with the cylinders, lot of foul smell is been found and they have answers if asked the reasons for this. Consequence is short span of its use under a normal use of a family of 4 members who do not use gas to heat the water even.
BPChoudhury

Sir,

It's my fate, I got Indane gas connection from Nanda gas agency,Chennai-the worst Indane agency located in my area. I am using their service since 2008. Really I don't have any words to describe them. People are very harsh and irresponsible. We can't reach them over phone-they won't pick up ur call easily. For any request, you have to reach their office and don't forget to follow-up 3 or 4 times. For getting additional cyliner connection I went 20 times in 9 months. They will say something if I go and ask about my request.They didn't sent the letter for Addition cylinder even though Govt release the order, to get the letter I went 5 times in 2 week. And Gas delivery boys are forcing us topay some extra (Rs 15/20)particular amount of money apart from original cylinder cost. For any reason even if you give less than the money they wanted you will get scolded and they won't deliver next time properly.

If you know anyone working in Nanda gas agency , you will get done the work soon because people like Mr.Chandrasekar are there. You can simply give some extra money and finish your work.

Nanda gas agency is not bothered about their service. But they need money from people. Is this a way to run a business and earn money.

For a Common middle class men, experience with Nanda gas agency is painful and heartbreaking.

Is there not any way to control these kind of Gas agencies?

I have booked my Gas cylinder on 03.3.2011 through on line booking. My Gas Booking registration No. was 297. My Consumer No. is A 00815. My Gas distributor is Amit Gas Agency, Malda, West Bengal. After lapse of about 22 days, I have not received my refilled cylinder. Kindly look in to the matter.

Sir,
I had gas connection with consumer no 40475 from Shivanika Enterprises,Delhi(Code-107301).I had transferred connection from Shivanika Enterprises to Shaheed Major sudhir Chhikara,Shahibabad,201005 (Code-244939) with TTV no[protected] on dated 05/03/2011.but till now i have not get connection from Shaheed Major sudhir Chhikara due to transferred process not updated online.

One of the IOC petrol pump at M/S Sabharwal, R K Puram, Sector 5, New Delhi is cheating the customers. This has happened to me thrice. Whenever a customer asks for petrol amounting to a certain amount, they simply stops the meter at Rs. 100. When asked that it was not Rs. 100, they start the pump again at Rs.100 saying that the balance amount has been filled.Thus they try to cheat a customer by Rs.100 everytime. When I asked for the clarification they started arguing with me. Please try to avoid R K Puram, Sector 5 pertrol pump if possible or get out of your car to check the readings properly before paying them money.

Consumer no.: 24220
Agency. :Bright gas service
Coimbatore,Tamilnadu
My mobile no:[protected]

Dear Sir,
This is to bring to your kind notice that I had registered my mobile phone number with my gas agency(Bright gas service) to book my refilling of my indane gas cylinder.But everytime I send a SMS to book the cylinder I get an immediate automatic reply that my phone no. is not registered for SMS booking.My agency insists on sms booking.Inspite of repeated complaints the problem is not solved.Kindly take steps to settle the issue immediately. Thank you.Dr.S.Venkatachalam,Coimbatore.

This is to bring to your notice that consumers of Gandhi Gas Agency of Indian Oil Corporation, located in Gandhi Nagar, New Delhi, face a lot of problems in getting refill of their LPG gas cylinders. As per the procedure of Gandhi Gas Agency, booking for a refill cylinder is accepted only after 25 days of supply of the previous cylinder and it takes another 15 days after booking before the cylinder is delivered. It means, a refill cylinder is supplied after a gap of more than 40 days. The personnel manning the gas agency are very inconsiderate, rude and evasive and they don’t listen to the problems of the consumers. Myself and my husband are both in central government service and we face a lot of inconvenience when the gas suddenly runs out.

You are therefore requested to look into the above problem and redress it expeditiously.

Thanking you in anticipation.

Sulochna Dhall,
A91, West Azad Nagar,
Gali No. 3, Chachi Bldg.
Delhi-51.
Consumer No. 10808

Respected Sir,
I have gas connection from tally gas service no-2839 in my name. I have booked for gas delivery on 8.3.2011 and could,nt get the gas cylinder till date last delivery was given to me on 8.2.2011. I have paid three visits to the depot, every time staff says you will get delivery tommorow. Kindly suggest how i will run my kitchen? The land line phone is there but they do\'nt pick the phone.The behaviour of the staff is very rude. They don\'t provide any cell no of owner as well as manager for any complaint. It has also come to my knowledge the staff is selling the cylinders in black.

Sanjay tangri

Bulandshahr
uttar pradesh
Pin 203001

Dear sir/madam,
I am the consumer of Indane gas nagpur under KARUNA GAS surendra nagar, Nagpur. my consumer no is 56235, from last one year facing severe service problam from same agency. After booking gas, it takes more than a month to receive the gas and that to after many visits to their agency. kindly look into the mattar so as to get sevices satisfied. Also there is not proper remote booking facilities (Mobile, phone etc. )

R R Ukirde
NPTI Colony, S A Road
Gopalnagar, Nagpur

BON BON - SAKI NAKA andheri mumbai INDIAN OIL PETROL PUMP is a ' chor'
My name is Shruti D'cunha and i work at Andheri Mumbai i own a Ford Figo. There is a huge petrol racket going at BON BON - SAKI NAKA INDIAN OIL PETROL PUMP. On Friday 4th March at around 9:00 pm I filled petrol worth RS 500 at BON BON petrol pump. To my horror when I started the car not even a single drop of petrol was filled though they showed me the zero reading etc. They have some counter at the click of their hand by which they manipulate the petrol filled. My ford Figo shows a ' distance to empty' and gives an alarm at 80 KM distance. Inspite of filling around 8 ;litres petrol the petrol lamp was still showing red. Plus when I tried speaking to them they were very rude including the supervisor at the petrol pump. My bill number is 30761 dated 4/3/11.Then they gave me the owner number MR sachdev [protected] who knows if this is right. He told me to come and speak at the petrol pump to sort this out but I am sure he was not the owner sounded more like a watchman.

My consumer number is 26998. My gas distributor is Prabhat Gas Service, Janak Puri, New Delhi, Ph: 25590053. As usual this time again on 19th March 2011 at 3 pm they delivered half-empty gas cylinder. I have been observing this problem since my childhood days. Is this because Indane Gas (IOCL) enjoys natural shield against all mal-practices because it is a PSU.

The weight of gas this time is 9 Kg intead of stipulated 14.2 Kg.

And, to add to my woes, no body picks up phone -be it Prabhat Gas or Indane Customer Service or the IOCL Area Officer. I have been trying continuosly for the past 3 hours.

Can I be heard through your forum?

Neeraj Goel
[protected]

I am Ramanathan, having connection since 1998 initially i had connection with HP at Chennai Poonamallee Sakthi Gas Agency, then we are shifted to Sriperumbudur at 2008, but at the time they is no HP dealer at sriperumbudur so we have transferred our connection to IOC. but now we are settled in our native place of Ambur and we have transferred our connection to Ambur Suriya Indane Gas Agency, Consumer No.5073.

We have transferred our connection around 2010 April, but in this one year period we have got only 2 delivery from them, whenever we asking cylinder they told No stock. if stock available they given instruction to us to pay the amount in the agancy office and we have to go their godown place and get the cylinder personally with our risk. they will not deliver to customer place.

Please confirm, if this the practice, is there any option to switchover agency from IOC to HP again with the same deposit amount or else i have no option to surrender my connection due to inefeciency of Agency.

sir the indane gas agency located in villuupuram , sree devi gas agency not supplying the gas cylinder in time. and also the staffs are not responsing correctly,