[Resolved]  Indane Gas — Not supplying Gas even after complaint to Indian Oil Corporation

Address: South Delhi, Delhi

Dear Sir/Madam,

I am a regular consumer of Indane Gas from 1991. My conumer number is: 12445. After writing through your portal, IOC replied for my complaint no. docket no:- 198890. The mail stated that 'The distributor is advised to check and deliver the refll immediately if not delivered yet'. We went with the e-mail sent to us from IOC and showed it to the distributor who refuses to supply the gas stating that we need to show the original allotment letter. Sir, we have changed our residence so many times since 1991 and misplaced the original gas allotment letter. I personally assured the distributor i will give an affidavit stating that i reside in this house and having this gas connection since 1991. However it was turned down and the original allotment letter was insisted. I am a heart patient and unable to go to the Distributor (Veena Gas Agency, Sarai Julena, New Friends Colony, New Delhi) again and again. The distributor's agency is so crowded hardly any one person can stand. And the treatment of the consumer is also bad. May I request through this letter, to state clearly how to go about when i don't have a copy of the original allottment letter from Indian Oil Corporation.
Best regards,
Sridharan