[Resolved]  Indane Gas — Poor service & misbehavior by the staff of Yadu Indane Gas Sewa , D-33, Site-IV, Sahibabad Indl. Area, Sahibabad

Sub: Poor service & misbehavior by the staff of Yadu Indane Gas Sewa , D-33, Site-IV, Sahibabad Indl. Area, Sahibabad

Dear Sir ,
This is regarding my complaint against one of Indane Gas agencies Yadu Indane Gas Sewa D-33, Site-IV, Sahibabad Indl. Area, Sahibabad. We are not getting proper services from the agency . Inspite of getting the gas cylinder booked on 5th March.. I have not received the cylinder yet ( as on today -15th March ) . All their contact nos [protected], [protected] , [protected],[protected],[protected] , 2897697 & 2897698 are either switched off or they do not respond . Either these agencies are making money during the festive season ( HOLI ) & neglecting the consumers’ interest or just not bothered at all about any service standards .
My another grievance is that when my wife ( Shweta Srivastav ) enquired with their delivery boys Mr Somveer & Virender about the cylinder , who were found near society gate - they misbehaved with my wife by speaking in very arrogant & wrong way by saying – AA GAYA HOGA , GHAR PE CHECK KARO . When my wife told them that nobody is responding to the numbers, the reply was – HAMNEY NAHIN PATA, HUMARA DIMAG MAT KHAO .
This is not an acceptable service standard by any of the service organization like Indane & have severely put an question mark about the service audits ( if any ) . These delivery boys also need training in public dealing as they are the face of the organization & any wrong conduct would put a serious dent to indane's image .

Warm Regards

Nisheet Ranjan
C/o Shweta Srivatava
Consumer No 72553
Flat No C-2/4-2 , Lotus Pond Aptts
Vaibhav Khand , Indirapuram
Ghaziabad ( UP ) -20101 .Mobile : [protected]