[Resolved] Indane Gas — Delaying gas delivery

gracyjohny

from Delhi, Delhi

Feb 10, 2011

Address: West Delhi, Delhi

My Gas connection No. AG-06703
Distributor : Ashu Gas Service
SHOP NO-7, PROP NO-J1/161-1,
RAJOURI GARDEN,
NEW DELHI-110027.
Tel : 011 – 25105531, 25411580

Dear Sir,

I have booked gas refill through Indane on-line gas booking system website is http://www.tomogas.com/iocl/. 04-Jan-2011 at 3:49 pm. The gas agency has not responded and unable to given delivery, when I approached agency on 14-Jan-2011, I have been informed by person at agency that they have not received data from the on-line system; thus agency again booked the gas-refill. The gas got delivered after days.

This month I have booked the gas on 06-Feb-2011 through website (booking No.1419) Today (10-Feb-2011) I informed the gas agency that I have not received the gas delivery, they have denied the WEB booking again informed that the consumer can book the gas only after 17-Feb-2011 i.e., 30 days booking time limit is required. I am aware that customer can book the gas after 20 days that is applicable to all gas providers. Please note that gas agency is unable to deliver the gas according the need of customer and try to convince that 30 days booking is mandatory.

I request you to kindly intervene in this case and save me from the harassment of Ashu Gas Service.

Yours Sincerely,

Gracy Johny
48A, DDA Flats
Shivaji Enclave Extn.,
New Delhi 110027
Tel: [protected] (M)

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Ritu Saluja

from Mumbai, Maharashtra

Aug 12, 2009

Indane Gas — Pathetic Service of Distributor Ashu Gas

Dear Sir,

I would like to put in complaint for Ashu Gas Service distributor of Indane Gas in Rajourie Garden, New Delhi

1. To book a gas one has to call hundred times to get through otherwise take half a day just to book your gas.
2. We had a delay in our earlier booking due to which we are off the normal cycle and since we do need a cylinder approx 20 days from start they dont want to help us .

So if you use Indane gas its your problem the consumer should bear the pathetic attitude of the staff and the distributor.

What mechnism does Indian Oil have to put to task such distributors ??

darshan shivaji

from Delhi, Delhi

May 16, 2011

ASHU GAS SERVICE — no gas delivery

not supplying gas on time
my gas account no is 20455in the name of dr. darshan pandey with address Flat no 5 , teachers flat, shivaji college raja garden new delhi 110027.my gas agency name is ashu gas service shop no. 7,property no.j-1/161-1,rajouri garden new delhi-110027.
since last 2 months i have not received my lpp gas and am tired of complaining to this agency but so far no action have been taken.If no solution is provided in regard to my complaint then i have to go to the consumer court.