[Resolved] Indane Gas, Trilok Gas Agency Adyar — Trilok Gas Agency, Adyar - Fraudulent practices

sraju

from Pune, Maharashtra

Nov 8, 2010

Address: Tamil Nadu

We've booked Gas refill on 26-Oct-2010 (prior week of Diwali) and was told to be delivered by 4 days. However this didnt happen and we waited for 10 days and rang them up on 8Nov, to check the status. To our surprise, we were told that there was no booking done on 26-Oct and a fresh booking will be taken as of today.

The customer service representative didnt even have courtesy to close the call properly, and abruptly discconected the call. Repeated calls to dig into the issue, didnt help at all, as the service people were abruptly disconnecting the call [ I was calling them atleast 5-6 times, before I gave up]. I said I wanted to lodge a complaint and requested name of the service person and supervisor, and bang - the call was disconnected.

I suspect foul play especially given the Diwali timing. Also I'm appalled by the service level offered by them.

Request Indane officials to look into this matter

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Aug 13, 2020

Complaint marked as Resolved

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Comments

rameshrameshr

from Mumbai, Maharashtra

May 13, 2011

I have booked Gas on March 3rd 2011 and still now ( may 14 2011 ) we have not received the gas. We have called almost everyday after march 20th, but it says always busy. Very very poor service.

ashhh

from Mumbai, Maharashtra

May 23, 2011

they are into black market, there was a co-incident which was a proof for me...once i was about to leave my house to book gas, the gas delivery guy was standing infront of my gate and he asked me if i need gas, i said yes i am going to book now. Then he replaced my gas cylinder immediately, and surprising thing was that he gave me a receipt as well for that, where it was written booking date and release date...now question is who booked my cylinder??

I m sure if i was missed that day i would have to wait for one month to get my cylinder, which happened several times.

If they dont provide receipt means they are not giving you the right cylinder allocated to you...it must be some one elses... as they already gave your cylinder to some one else... i am sure if you file an RTI against your gas refilling history, it will not match with your actual consumption and their released cylinders as they book on behalf of you and they sell it outside.