[Resolved]  Indane — inordinate delay in supply and trying to assault

Address: Madurai, Tamil Nadu

From, 22/05/2012

Prof. Dr. D. Jeyathilagar, MBA, Ph.D,
2/244, (new number) Rajambadi,
Palkalai Nagar post,
Madurai – 625 021.

To,
The Sales Manager,
Indane,
Indian Oil Corporation,
Madurai – 2.

Sir,

Sub: Complaint for delay in supply of Indane Gas – Reg.

Ref: Consumer no: 02008/Alagar Gas Agency, Tirunagar.
[protected]

May I submit the following grievance in delay of supply of Indane Gas. In this regard I would like to put forth the following facts for your consideration and to take immediate action.

I have registered for the supply of gas cylinder on 8th February, 2012, with Alagar Gas agency, Tirunagar. At the time of registration the agency told me that I have to wait for 60 days minimum. I waited for more than 60 days and on 4th May , 2012, to enquire about the non-delivery of gas cylinder. I understood that the bill for the supply has been drawn on April 19th, 2012. But till date, they have not supplied the cylinder.

Further, I understood, when I approached after two days on 7th May, 2012, It was told that the bill has been handed over to Mr. Ramar, a delivery boy on 19th April, 2012. When I enquired about the non-delivery till date, the staff in the Alagar gas agency, disrespected me and they attempted to assault me. Luckily, by the Grace of God I escaped, from the situation. They directed me to compulsorily register afresh which I denied.

When I told them that I would complain to the higher authorities, a person in that agency told me that they have purchased the IOC officers by greasing the palm, and hence, they could not be touched by anyone from IOC.

This raised me a great suspicion that whether IOC personnel are in connivance with the gas agency and part-taking in such unethical practice. Eight months back, a consumers’ grievance redressal meeting was conducted in University quarters, attended by Sales Manager and another officer. In that meeting itself, I saw that the Indane officials were daringly supporting the Alagar gas agency proprietor, giving undue importance, which irked the consumers present very much. So, this intensified my suspicion. In that meeting the consumers have suggested to segregate the consumers belonging to Nagamali pudukkottai, Palkalai nagar and nearby villages to allot a new gas agency in the vicinity of Palkalai nagar. It is understood that this agency is saturated with more consumers and could not meet the demand and supply and they are unfriendly to the consumers.

To avoid such instances from the gas agency, I would request to take necessary steps by giving instructions to the Alagar agency, not to use IOC name for furthering their unethical activities. Further, I would like to mention that, being a retired person, I never move anywhere, I was very well in my home all the 24 hours in a day. Therefore, the delivery boy could not say the home was locked. It is strongly pursued that he might have sold it to somebody with higher premium.

However, I would like to request that, kindly verify the fact with the agency and see to that the gas cylinder is delivered in a shortest possible time. Failing which, I may be pushed to go for legal action in the court of law, by claiming the damage from IOC.

Thanking you,

Yours faithfully,


D. Jeyathilagar.

Cc: The Alagar Gas agency, Tirunagar.