[Resolved]  Indane — Delay in Refill Supply

lindane — always delay of refill supply

Sir, I am a customer of Kishen Gas Agency Shimla Road, dehradun since a very long time. Recently when i booked for a refill cylinder they said it would be delivered within 10 days. (I have booked it on 4th march,2011) again i went to ask about cylinder as they never pick the phone they said they would deliver the cylinder now you go to home n wait. but till the date i have not received the the cylinder, when i saw delivery boy near to my house i asked about cylinder he said it has not yet come, he was not behaving well and i was totally irritated by the way he spoke to me. I strongly say please look after this matter. The staffs working in the agency and the delivery boys do not know how to talk decently. They are always rude. The Agency owner should definitely look into this seriously,otherwise he might loose his business very soon....or please favour me if you can manage to change my distributor.

Janata Gas Agency, Shamshad Market has approached for booking of LPG Refill on our LPG connection 10177 on June 2,2011. When the agency was approached today for the status, they claimed that the supply is recorded in their computer for 16th of June while we are still awaiting for the supply. This is sheer negligence on their part. Had they been true, they should have in their record the slip for supply issued by the consumer. To avoid booking on telephone or query about the status of booking, they keep their telephone unanswerable. this could be checked by making a call on their telephone number[protected].

I AM SUBSCRIBED TO " GUJRAL GAS AGENCY" 1 KINGSWAY CANTT JABALPUR MADHYA PRADESH .
MY CONSUMER NO: 16291706
ADDRESS: RAVI PRAKASH MISHRA
257/18 SHUBHASH COLONY
SOUTH CIVIL LINES JABALPUR
PIN 482001
CONTACT NO:[protected]
I HAVE ENCOUNTERED VARIOUS PROBLEMS REGARDING" GUJRAL GAS AGENCY" REGARDING DELIVERY OF GAS CYLENDER.
1.I HAVE BOOKED A GAS CYLENDER ON 7.3.2012 WITH BOOKING NUMBER 204654 AND TILL I HAVE NOT RECIEVED THE CYLENDER.
2.MY PREVIOUS DELIVERY DATE OF CYLENDER IS 13.02.2012.
3.WHENEVER I AM COMPLAINING TO THE AGENCY THEY ARE ALWAYS SAYING THAT TODAY IT WILL BE DELIVERED BUT I AM NOT RECEIVING ANY CYLENDER TILL DATE.
4.IT IS NOT ONLY THE FIRST TIME I HAVE TO FACE THE SAME PROBLEM EVERY TIME.
I HOPE CORRECT ACTION WILL BE TAKEN AS EARLY AS POSSIBLE.

Book on 17th sept'2014 at 06:48A.M for refill cylinder through online phone ([protected]) booking service with ref no
- 217230 but still now it is pending.My consumer no - 02382

Book on 17th sept'2014 at 06:48A.M for refill cylinder through online phone ([protected]) booking service with ref no
- 217230 but still now it is pending.My consumer no - 02382. Is this a service we are expecting from a nationwide company more over it is an essential service.

Please help me where should i go next court or consumer forum ?...

I had booked a refill on 14.2.2015 which is confirmed with
ref no.529292 as informed thro’ SMS from IL-INDANE on 14.2.2015. Refill not yet delivered, but status on
Indane site says that ‘bookings cleared upto22.2.2015’. MEGHA INDANE SERVICES,
Kottakkal, Malappuram informed that my booking is registered in their system on
23.2.2015! (I am still having the confirmatory SMS with me). They further informed me that the delivery
time is 60 days.


Moreover Indane has developed a web site in such a way that
Consumers cannot interact with the company.
One is not sure if the messages reach them or not. They, from their
part, never acknowledge.

I feel I am in a fix after transferring my LPG connection
from HP Bangalore to Indane at the present place (Pl note HP has no dealer in
this town)

Can you help me in getting my refill supplied without any further delay.


Menon Unnikrishnan
Customer Id 14566613