Indane — DELAY IN DELIVERY OF REFILLED CYLINDER

Address: Thiruvananthapuram, Kerala

Dear Sir,
I had booked for refilling my gas cylinder ( Consumer No.23918) on[protected] at GUHAN GAS SERVICE, Behind Thonnal Devi Temple,Pallippuram, Trivandrum. I had taken last delivery on[protected]. But till this date they were not ready to supply the cylinder. They were reminded several times over phone ,but their response was very harsh.
In my house a gas cylinder lasts for 22 to 25 days and I think it quiet normal in the case of a 4 member family. This agency never deliver the gas on time. Each time they are taking more than 35-40 days. Because of this delayed supply , as of now, both of my cylinder are empty. When I communicated this to them, they said that they are not supplied with sufficient cylinders by the company and there were consumers waiting for more than 45 days. So they are not able to supply me cylinder as of now.
I came to know that the company rule for delivery of refilled cylinder is 20 days ( maximum 30 days) after last delivery.After 35 days ,they frankly said that I will get the cylinder only after 45 days of booking.
Both o[censored]s, me and my wife , are bank officers (living far from our native place in connection with our career) are suffering a lot due to this problem. I do not know how to solve this and whom should I meet.
I request that necessary steps may kindly be taken to solve my problem and take arrangements to get the cylinder refilled immediately. Also to get the cylinder refilled at least once in 25 days in future.

Yours faithfully,

S M A Khader , Cos.no 23918