Indane LPG — regarding non response about id proof

I am a costumer of Indane gas through M/S Kuljeet Gas Service, Ghuman Road, Patiala, Punjab with costumer id-KG-16816. I was adviced to submit a id proof. i went there on 24.11.09 at 10:00 am than they told me about some under taking but the forms o[censored]ndertaking were not available and they also asked me for two nos. id proof. i again went there on same day at 2:15 pm but they said that the timing for the same is between 9:00 am to 1:00 pm and did not respond me up to my satis faction.