[Resolved]  Indane LPG Cylinder — Poor Services, lesser weight & Misbehave

Address: Ghaziabad, Uttar Pradesh

BY SPEED POST

TO : DATE : [protected]

KHWAJA GARIB NAWAZ INDANE GAS SERVICE,
Behind – ABES Engineering College,
NH-24 Vijay Nagar Byapass Road,
Ghaziabad-201 009 (UP)
FIRST NOTICE

KIND ATTN : MR. A. SIDDIQUI. OWNER
SUB : COMPLAINT AGAINST MISBEHAVIOUR & POOR SERVICES

Dear Sir,
Enclosed herewith please find a copy of First Notice along with all correspondence where you & your respective Indane Officials have been failed to respond in writing even a single time which clearly indicates that you accept all the facts and have nothing to say in your defence. The telephonic response given by your unsocial elements on your behalf, are being taken as threatening to the undersigned.
This First Notice is being served upon you to send your clarification, if any within the stipulated notice period of Twelve days or within Twelve days from the date of receipt of this notice, as to why a legal suit should not be filed against your agency in the Hon’ble Court of Law under the provisions of Consumer Protection Act.
Thanking you,
AshoKSharma
Ashok K.Sharma &
All suffering consumers(LPG),
Shivpuri, Ghaziabad (U.P)
‘Complainants’

Encls : As above





BY SPEED POST

TO : DATE : [protected]
THE CHAIRMAN & MANAGING DIRECTOR,
INDIAN OIL CORPORATION LIMITED,
INDIAN OIL BHAWAN,
G-9, ALI YAVAR JUNG MARG,
BANDRA (EAST) BOMBAY FIRST NOTICE
KIND ATTN : MR. R. S. BUTOLA, THE HON’BLE CHAIRMAN
SUB : COMPLAINT AGAINST LPG DISTRIBUTOR- M/s KHWAJA GAS AGENCIES, GHAZIABAD (UP)
Dear Sir,
Please find enclosed herewith the hard copies of our following long correspondence made with regards to complaint against our local Indane LPG distributor- M/s Khwaja Gas Agency, Ghaziabad :-
(1) Copy of our complaint dt.15/2/2011 sent to Mr.R.K.Verma, CAM, of your Noida Office.
(2) Copy of our reminder dated 25th Feb.2011 sent to Mr.R.K.Verma, CAM of your Noida Office.
(3) Copy of complaint dated 01/03/2011 sent to Mr.Satwant Singh, CE,Director,Bandra(E) Bombay.
(4) Copy of reminder dated 08/03/2011 sent to Mr.Satwant Singh, CE Director, Bandra(E) Bombay.
(5) Copy of complaint dated 14/03/2011 sent to the Hon’ble State Minister of Petroleum, UP.
(6) Copy of telephonic responses of Mr.Rajat Juneja, Gzb & Mr.R.K.Verma,Noida sent to the Hon’ble State Minister of Petroleum, U.P.
(7) Proof of distributor’s harassment to the consumers and dictatorship is clear from the negligency and non-responding attitude of the above Officials of Indian Oil Corporation.
(8) A proof of blackmailing of gas can also be seen from the individual statement of our bookings and deliveries received for the past one year. It is also very clear from the recent supply of last month of February,2011 which could be booked on 21st Feb.2011 and received on 2/3/2011 i.e. after 36 days of previous supply, and Mr.Rajat Juneja says that it was made well in time of four days.
(9) For this month of March, the booking could be made today only after following regularly from 22nd March,2011 and it is again confirmed by the above dealer that delivery will be made after 10-12 days means not before 38-40 days which should be within 20-21 days as per IOCL rules.
10) The above improper supply is itself a proof of blackmailing our rightful gas, you may check the statement of supplies.
Since, your honourable officials have been failed to respond us and to take action against the above rude and more corrupted distributor, it is clear that they accept the facts of our complaint and have nothing to say in their defence. It is once again requested to clarify the reasons, if any, within Twelve Days of this first notice, as to why the legal remedy should not be filed in the Honourable Court of Law under the provisions of Consumer Protection Act, against the above LPG distributor and all above Officials of IOCL who have been favoured him and not responded to the complainants deliberately.
Yours Faithfully,
AshoKSharma
Ashok K.Sharma &
All suffering consumers(LPG),
Shivpuri, Ghaziabad (U.P)
‘Complainants’
Cc to: (1) Mr.Satwant Singh, CE Director, IOCL, Bandra(E) Bombay.
(2) Mr.R.K.Verma. CAM, IOCL, Noida (U.P)
(3) Mr.Rajat Juneja, Area Manager, IOCL, Ghaziabad (UP)
(4) M/s Khwaza Gas Agency, Dundaheda, Ghaziabad (UP)




TOP MOST URGENT
TO : DATE : [protected]
THE HON’BLE OFFICE OF THE STATE MINISTER,
MINISTRY OF PETROLEUM & NATURAL GAS,
LUCKNOW (UTTAR PRADESH)
KIND ATTN : SHRI R.P.N.SINGH (MINISTER OF STATE)
SUB : DICTATORSHIP OF M/s KHWAJA LPG INDNE GAS AGENCY, GZB
Dear Sirs,
I highly appreciate your priority to my matter, the response received from two officials of IOCL Mr.Rajat Juneja(Gzb) & Mr.R.K.Verma(Noida) over my mobile, are stated below:-
(1) Mr.Rajat Juneja (IOCL-Gzb) called me up two times over my mobile on 17/3/2011 at 20:43 stated that he has already warned and taken action against M/s Khwaja Agency and assured to deliver a copy of action to me. He told me that he has checked my statement of gas deliveries which was proper and well in time. He furiously asked me to provide any proof of black-mailing of gas and I told him that improper supplies to its’ respective consumers is a very proof in itself. If we consumers are not getting proper rightful supplies in time and company is supplying it proper in time, where gas is going, is it not blackmailing? Usually, I was responding him in English, perhaps on this only, Mr.Rajat Juneja spoken to me very rudely, don’t speak hardier, the words are – “You must be aware that you are talking to an Officer, you don’t know how to talk to an Officer, You have no manners of talking …. Baat Karne ki tameej Nahin Hai & disconnected the call… (you may recall this conversation from airtel, if required).
(2) Mr.R.K.Verma (IOCL-Noida) called me over my mobile on 19/3/2011 at 12:43 PM and asked repeatedly very as what was the complaint, means he is still not aware of the complaint which clearly shows his negligency as the First Complaint in writing was made to him only but he never paid attention to it and simply forwarded to Mr.Rajat Juneja, Gzb. who also not paid any attention to it. I requested to Mr.R.K.Verma to go through my First Complaint dated 15th February,2011 which was self explanatory. On this Mr.R.K.Verma, expressed again, it means I wanted the solution in writing only which was answered in yes by me.
From the above conversation, it is clear that both of the above officers of IOCL have deliberately not paid attention to our complaint and in fact instead of taking action against above dealer, they are favouring
& supporting him which clearly concludes from their unfair teleconversation with the complainant.
I have deputed a team to collect some proofs of blackmailing the gas, which would hopefully be submitted very shortly and I humbly request your honour to take immediate action against the above dealer by cancelling his Licence and also do penalize the officials supporting him.
Thanking you,
Yours faithfully,
AshoKSharma
Ashok K. Sharma (Conn.No.K-1855) &
A All suffering consumers of Indane LPG,
Shivpuri, Vijay Nagar, GHAZIABAD (UP)
Mobile : [protected]/[protected]
Copy to : -Hon’ble Ministry of Petroleum & Natural Gas, Delhi -Hon;ble Central Vigilance Commission, Satarkata Bhawan, Delhi
-Mr. Satwant Singh, CE-Director, IOCL, Bombay - Mr.R.K.Verma, CAM, Indian Oil Corpn. Noida (UP)
-Mr.Rajat Juneja, IOCL Ghaziabad (UP) - Public Grievance Cell - For information
- Total TV/Sahara Times/TOI (for their records) -All Suffering Consumers, Shivpuri,/VijayNagar Gzb(UP)


TOP MOST URGENT
TO : DATE : [protected]
THE HON’BLE OFFICE OF THE STATE MINISTER,
MINISTRY OF PETROLEUM & NATURAL GAS,
LUCKNOW (UTTAR PRADESH)

KIND ATTN : SHRI R.P.N.SINGH (MINISTER OF STATE)
SUB : DICTATORSHIP OF M/s KHWAJA LPG INDNE GAS AGENCY, GZB
Dear Sirs,
I am extremely very sorry for disturbing you and wasting your precious time on such a very small issue, kindly excuse me for the same.
I regret to forward herewith a self explanatory correspondence with regards to our complaint against M/s Khwaja LPG Indane Gas Agencies, Ghaziabad.
From this long correspondence, you honour may see the negligency and carelessness of the officials of Indian Oil Corpn which doesn’t need any further clarification. They all are fully involved in the blackmailing of LPG Gas of we rightful consumers and that’s the only reason this dealer is not afraid of anything in harassing and misbehaving its respective consumers.
Instead of providing better services and taking care of all consumers in future, he is threatening me through some unsocial elements and police whose teleconversation with me has been saved as an important evidence for the honourable court of law, if required.
I, therefore, request your honour to take immediate necessary action against the above dealer by cancelling his Gas Agency Licence and provide us a copy of charge-sheet for the entire satisfaction of all consumers listed on the separate sheet. I do hope, your honour will pay attention and priority to our complaint.
Thanking you,
Yours faithfully,
AshoKSharma
Ashok K. Sharma (Conn.No.K-1855) &
A number of suffering consumers,
Shivpuri, Vijay Nagar, Gzb (UP)
Mobile : [protected]/[protected]

Copy to : -Hon’ble Ministry of Petroleum & Natural Gas, New Delhi
-Hon;ble Central Vigilance Commission, Satarkata Bhawan, New Delhi
-Mr. Satwant Singh, CE-Director, IOCL, Bombay
- Mr.R.K.Verma, CAM, Indian Oil Corpn. Noida (UP)
- Public Grievance Cell - For information

REMINDER-III
TO : DATE : [protected]
INDIAN OIL CORPORATION LTD.
G-9, ALI YAVAR JUNG MARG,
BANDRA (EAST) BOMBAY

KIND ATTN : MR.SATWANT SINGH, CE DIRECTOR
Dear Sirs,
Please refer to my complaint dated 1st March,2011 attached herewith.

It is regretted that in spite of my repeated requests, no action has been taken
against the defendant which clearly shows the negligency of your officials
deputed to control the corruption and blackmailing of LPG. It seems from your
silence over my long correspondence that these dealers of Indane LPG have been
harassing the consumers because of the looseness of the higher authorities of
the company only. No response and silence over my matter clearly shows that my
allegations/complaints against M/s KhwaJa Agency are true & correct and they
have nothing to say in their defence.
Under the circumstances, I have left with no option but to bring these
complaints into the notice of Hon'ble Court of Law under the provision of
Consumer Protection Act with a copy of all correspondence to the Hon'ble
Ministry of Petroleum. Therefore, I once again request you to take immediate
action against the above mentioned agency stating as to why legal action should
not be taken against them.
Thanking you,
AshoKSharma
( Ashok K. Sharma )
Conn.No.K-1855
And Consumers of LPG
Shivpuri, Vijay Nagar
Ghaziabad (U.P)
Copy to : Mr.R.K.Verma, CAM, Indian Oil Corpn. Noida
Public Grievance Cell - For information


To, Date :[protected]

Mr.Satwant Singh, Executive Director (LPG),
Indian Oil Corporation Limited,
Indian Oil Bhawan,
G-9, Ali Yavar Jung Marg,
Bandra (East), Mumbai

Sub : Misbehave, Harassment & Non-Supply of LPG by M/s Khwaja Gas Agency,Gzb
Dear Sir,
A self explanatory correspondence regarding harassment and misbehave with the consumers' and non-supply of LPG in time by the above agency holder is being enclosed herewith which also shows the negligency and carelessness of your concerned officials.
It is regretted that inspite of repeated requests, your officers are still failed to take any appropriate disciplinary action against the above said LPG Indane Agency who has been harassing the consumers by misbehaving rudely. Beside this, the owner of this agency Mr.A.Siddhiqee has never been supplying
the gas in time. His telephones kept for booking remain always either out of order or permanently engaged at the time of booking caused of which the bookings can not be done so easily. Apart from it, the quantity of gas supplied in cylinder is also lesser and he clearly says that only 12 kg. gas is coming from the company, if you need full quantity, you may get your connection transferred
to some other agency.

Recently I booked gas on 21st Feb.2011 vide booking no.10151 after completion of one month of previous issue but regret till date I could not get delivery. This is not a single case of mine only but a number of consumers of the society are facing this problem regularly, I can submit a list of sufferers, if required.

Under the circumstances, I therefore request you to kindly look into the matter and take immediate action against the monopoly of this agency by canceling its' license and depute some other new distributor so that the entire suffering consumers may get proper and timely supplies of their respective demands.
Thanking you,
Yours faithfully,
AshoKSharma
( Ashok K Sharma )
Conn.No.K-1855
Shivpuri Vijay Nagar Bypass Road,
Ghaziabad-201 009 (U.P)

cc to : Mr.R.K.Verma, CAM, Indian Oil Corp. Noida - for information and necessary action pl.



REMINDER –II



To, Date : 25/02/2011
Indian Oil Corporation Ltd.
(Indane LPG- Complaint Section)
Noida, Distt: G.B.Nagar (U.P)


Kind Attn : Mr.R.K.Verma, CAM Noida E-Mail: [protected]@indianoil.co.in
Sub : Complaint Against Khwaja Gas Agency, Gzb


Dear Sir,

I regret to state your honour that the response given by you neither suffice my
dilemma nor solves the problem which is still lying as it is.
Your very unclear response shows your looseness and very flexible attitude
towards these Indane LPG Agency Holders caused they are not afraid of anything in
harassing their respective consumers. Their monarchic and rude behaviour towards
the consumers is liable to be penalized with the cancellation of their Agency
Licence.

Therefore, I once again request you to kindly take immediate disciplinary action
against M/s Khawaja Gas Agency, Gzb with a copy of it's charge-sheet to me
failing which I along with a number of suffering consumers will have no option
but to approach the honourable court of law under the provision of Consumer
Protection Act and a copy of all correspondence will be sent to the Head Office
of Indian Oil Corporation, Bombay. This is for your kind information please.

Thanking you,
Yours faithfully,
AshoKSharma
( Ashok K.Sharma ) &
Numerous Suffering Consumers
Mob: [protected], [protected]
E-Mail: ask.[protected]@yahoo.in



To, Date : 15/02/2011

The Managing Director,
Indian Oil Corporation Limited,
Indane Area Office, Indian Oil Bhawan,
A-1, Sector-1, 4th Floor,
Noida (G.B.Nagar) U.P.
Sub : Complaint Reg.Rude Attitude & Poorest Services of
M/s Khwaja Gas Agency, Dundahera (Vijay Nagar) Ghaziabad
Dear Sir,

I along with a number of consumers of Indane Gas connected with M/s Khwaja Gas Agency, Dundahera (Vijay Nagar) Ghaziabad are never satisfied with the bad attitude, dirty telecommunications and poorest services of this dealer. His telephone numbers given for booking remain mostly either not in order or always engaged. It is not so easy to book gas in a day or two time. sometimes it takes 3-4 days and beside this he never give delivery before one & half month and the cylinders supplied by him are also lesser in quantity. He clearly says that only 12kg Gas is being given by the company in each cylinder and he can't give delivery before one and half month, from the previous issue, you may transfer your connection to some other agency etc.etc..

For your kind reference, I booked my previous demand on 17th January,2011 vide their Booking No.8076 and could get delivery on 25th January,2011 only, that too after a regular requests to its owner Mr.A.Siddhiqee (Mob:[protected]) and delivery boy Mr.Shah Nawaz(Mob: [protected]). According to the previous supply, my booking is due after 25 days (as he says) but when I request for booking today on 15/02/2011 (after 29 days), Mr.Siddhiqee replied me very rudely that it cannot be booked before 25th February,2011 and delivery will be given within 10-12 days from the date of booking, if you need earlier, you may get transfer your connection to some other agency.

This all is happening with Indane Gas only and not with other like Bharat Gas, HP etc. because of negligency, carelessness and monopoly of such type of very rude & uncivilized dealers who are blackmailing, harassing not only consumers but also destroying the reputation of Indian Oil Corporation, an organization of high reputation.

I, therefore request you honour to take immediate disciplinary action against the dictatorship of this dealer and depute your vigilance team for a sudden and surprise visit of its’ godown to check its’ monopoly, blackmailing and rudeness in customer dealing so that the consumers can get their lawful quantity of gas and its’ delivery in time. Your cooperation and immediate action will be highly appreciated in this regard.
Thanking you,
yours faithfully,
AshoKSharma
( Ashok K. Sharma )
Connection No.K-1855
127/3, Shrikrishna Nagar(Shivpuri),
Vijay Nagar Bypass Road, Ghaziabad-201 009
Mobile : [protected], [protected]
E-mail : ask.[protected]@yahoo.in

Cc to : Head Office, Bombay - For information & necessary action pl.
Directorate (Safety)- Indian Oil Corp. New Delhi