[Resolved]  Indane LPG Cylinders — Delay in delivery

indane LPG cylinders — non delivery of cylinders + sale in black

Sir

My consumer no. is R6474 which is in the name of Mr. Shankar Lal Agarwal. The name of your affiliated agency where i m registered is "Rajendra Gas Agency" in Ambabari, Jaipur

As per your norms, the cylinder should have been delivered in 2 days. But its a normal practice of the agency to deliver the cylinder in 7-8 days. However, this time the cylinders are being dispatched after 15 days from the date of booking to all consumers. The reason given by the agency incharge is that their is a shortage of supply in cylinders from your part.

However, i have noticed through the newspapers that you have clarified that there is no short supply from your part.

On 20 November, 2007 i booked for a LPG cylinder. The booking no. is 87297. As per the agency, the due date for supply of cylinder is 6 december, 2007. But i havnt received my cylinder till today (7 December,2007 i.e. after 17 days from the date of booking). When asked from the agency incharge no satisfactory reply was given.

I have also observed many irregularities committd by the agency.

Many times while booking i have noticed that the person booking the cylinders use to keep the phones hold. It creates problems for the people who cant get the booking done by coming to the place of agency because of any reason. Also, it creates problems if any person have any query n want to contact through phone.
Also, no one answers on the customer care no. provided in the refil slip. So there is no place to file complaints against the agency.

I have even noticed that the agency do not give the booking no. to the customers on their own will. The booking no. is given only when asked by the customer. In case, the customer forgets to ask the no., the cylinder booked is sold out in black & when asked by customer later, he is told that the cylinder was not booked.

Yesterday i saw that a person got his cylinder booked & when he asked for the refil slip, the person booking the cylinder said that their is a power cut so they cant print the refil slip n give it to him. That person went thereafter n forgot to take the booking no. I noticed that there was no power cut at that place & the slip was generated few seconds after that person left the place.

The name of the agency have also been quoted in newspaper many times for irregularities commited.

I request you to take some serious action against the agency & please provide feedback to me otherwise i have to take legal action against you & the agency.

My gas distributors codeno.1067 chennai.i have booked for lpg gas cylinder refill and confirmed from the agencies that i will receive my cylinder on 4th april.But i could not received, but the distuributer said he dispatched the cylinder on 4th april .I suspect they delevered to somebody else insted of me.I request u kindly look in to the matter

indane LPG cylinders — not refunding of money in TV

I was customer in M/s. Devi gas agencies Cuddalore. I got shifted to vellore. When I approached Devi gas agencies regarding transfering they said you have to surrender both cylinder and regulator. So I surrendered the same. They issued a Termination Voucher. At that time I've asked about the money they said that money will not be given. You have to just handed over this voucher to the agency which is near to your place.

When I went there for registering this connection in vellore thay are asking money for the same. I told all the details but in vellore they are telling that you have to pay the money.

Then I enquired in Cuddalore devi gas agency they are telling that I've received the money. But thay issued only TV and not taking any voucher signature regarding refunding of money.

May I request you to please interveine in this and help me to get back my amount.