[Resolved]  Indane LPG — Delivery of old cylinders (cylinder used after date of expiry)

Address: Chennai, Tamil Nadu

Sir, I am a proud consumer of Indane LPG and my consumer no. is 17396. Our agency is M/s Sree Jayam Indane Gas Agencies located at New No.9/ Old No.5, Mariappan Street, Teynampet, Chennai-600018. I applied for refilling on 8.10.2013 and my order No. is [protected]. Today on 10.10.13, cylinder was delivered in the morning at 8.15 AM. But the cylinder was in very poor condition and when I saw the cylinder, it was painted on the frame as B-12 i.e. to the best of my knowledge, this cylinder should not be put to used beyond 2nd Quarter of 2012 i.e. not to be used beyond June 2012. It is surprising that the cylinder is being used even after 15 months beyond the expiry date. When I refused to take the delivery of the cylinder, the delivery boy immediately told that the cylinders are picked from the factory/godown, and he has no cylinders left with him to replace. However, the fact is that, within 15 minutes after delivery at our residence, I saw him carrying new refilled cylinders in his tri-cyle and I asked him from where did they come. He didn't even respond to me. But, every time during delivery, he never fails/forgets to collect Rs.420/- for a cylinder (i.e. Rs. 22/- more). If we don't give that extra amount, he starts arguing using abusive words. Kindly do the needful to replace the damaged cylinder with a new one. I have also requested the agency to look into the matter and replace the cylinder immediately. Thanking you, A.P. Sundararajan Consumer No.17396 Mob. [protected]