[Resolved]  Indane LPG - Domestic — major delay in supply of refill booking

INDANE - DOMESTIC LPG CYLINDER — DIFFICULTY IN BOOKING REFILL

Dear Sir,
I am a registered user ( No.6256 kga) with m/s Kandhari Gas, Sec.2, Rohini Delhi.
I had been trying to book a refill over telphone for the last 3 days without any fruitful results.
Efforts made & results are as under :--

a) Phone no.[protected] Continuous engaged tone.
b) Phone no.[protected] Ringing, but nobody taking the call.
c) Mob.no. [protected] - Apparently No. of some senior official in the set-up provided to me last
year, after a similar complaint - also ringing but nobody is taking call.

It's quite a bitter experience booking a refill with m/s Kandhari Gas, Rohini. It is just not practical to drive 8 kms. to book a refill. Will some one help me ringing a bell at the office of M/s Kandhari Gas.?

Thanks & Regards,
Sincerely,

(Amrit Kaur)
187, Bannu Enclave,
Road #42, Pitampura,
Delhi-110034.
27020157

Domestic LPG — delay in delivery and vague answers from dealer

1. no proper telephonic booking
2. irresponsive staff at dealer show room.
3. dealer responding with vage answers to customers.
4.delivary of lpg cylinder after 35 to 40 days on booking.
5. black marketing of lpg cylinder in pressence of me with an excess 50 rupees to dealer related people.

my submission is please take necessary action on dealer and related officers to overcome all these problems.
yours sincerely
customer no 13408

Domestic LPG — Delay in Refil Delivery

Dear Sir,

My consumer number is : R 29445
Agency : Raghu Gas Agency - Gurgaon
Agency Code : 30 01 3167


I booked for refil on dated 13th Sep 09 but till date it has not been delivered inspite of various reminders. Even I have visited there local office many times and compliant personnely to the Manager incharge .

This is a regular affair at this agency and we are suffering a lot . They have never delivered refils before 40 days of booing . Also we need to chase and do regular follow up for delivery evey time. Request you to look into this matter and take necessary action on this .

Thanking you

Harpal Singh
Plot No -31
New Shanti Nagar
Gurgaon
Mob [protected]

major delay in supply of refill booking
Delay in supply of INDANE- LPG cylinder
I take this opportunity to inform you that I have LPG connection B 26335 with M/s Agnihotri Gas Service, Sector-37, Noida. The behavior of the personnel and staff of the gas service is highly objectionable. The customers are being harassed like any thing. The gas is delivered after at least 15-20 days of booking that too after continuous pursuance. Some times it takes even longer. The next booking is done only after at least 21 days after the delivery. Practically one cylinder is delivered in the minimum of about 40 days. That too by making numerous phone calls to the agency. It is also important to note that 80-90% of the times the phone is not received at all either by the agency personnel or the owners. The working hours of the agency are 09:00 AM to 05:00 PM with lunch from 01:00 to 02:30 PM (to discourage the bookings and deliveries).
I made numerous phone calls every day since then and was promised delivery the next day all the times but till date I did not receive the delivery of gas cylinder. I have made all out efforts at the agency as well as owners’ level but failed as nobody is ready to listen. The gas is being sold in plenty by the hawkers of the agency @ Rs 600 per cylinder or more.
Kindly take suitable measures so that the above problems may be resolved at an early date and Govt. employees like me are not harassed.
Also please inform the following:
(1) After how many days of booking, the gas cylinder should be delivered?
(2) After delivery of the gas cylinder, what is the minimum period required for the next booking?
(3) What should be done or where to approach in case the agency does not follow / listen regarding (1 & 2) above?
(4) What should be done or where to approach in case of mental harassment regarding (1& 2) above?

R. P. Dwivedi
Govt. Employee
A-109, P-17/8, Tatrakshak Vihar
Sector-23, Noida U.P.
Ph: [protected]
E-mail: [protected]@rediffmail.com