[Resolved]  Indane LPG Gas — delay in supply of cylinders and misbehaviour of staff

Address: Faridabad, Haryana

Dear Sir,

I am Indane LPG gas consumer, The dealer/distributer in my area is M/s Balaji Gas Agencies, Faridabad. my consumer no is 7472 with them.
My complaints are,
1. The phone for booking of cylinder is not picked up at the agency until you make 15-16 tries with full ring length.
2. The agency staff is highly arrogant and you are sure of a misbehaviour from their side if you try to book the cylinder.
3. The cylinder booking is not done by them untill 1 month is complete which is in complete violation to instructions of Ministry of Petroleum (letter addressing such issue is attached with the mail).
4. It is now more than a month and the agency has refused supply of cylinder within 2 days and said they would do only after 7 days.
5. Interestingly this act is intentional and agency owner deliberately ensures that the consulers run out of stock so that he can sell the cylinder in black (obviously at much higher rates) through some other contact no.
We are fed up of this agency and request you to kindly intervene else I do not know how many others are victim of this ordeal.

Jay Bardhan
Flat no-207 Lalleshwari Vatika
Sector-21D Faridabad