[Resolved]  Indane LPG Gas — Deliberately not attending Phone for booking Refill cylinders by Distributor

Address: Kozhikode, Kerala

Thayyil gas,Perambra road,Payyoli,the LPG distributor has been notorious for last several years, not only overcharging customers, and making undue delay in supplying booked refill cylinders but also not attending telephone booking for several hours continuously.

One has to spend more than 5 to 10 hrs (continuously or intermittently) to ger his telephone call attended by the said Gas agency. I have been dialling Phone nos[protected] as well[protected] intermittently with a gap of less than a minute , from 15.00 hrs to 17.00 hrs on 03-02-11 and 10.00 to 11.00 & 12.00 to 13.00 hrs on 04-02-11 to enable me to book a refill. Even though the said phones are working condition during the said periods the said gas agency deliberately avoided attending the phones .to facilitate syphoning of the refills meant for the genuine customers to others especially to Commercial purpose etc.

Non attending telephones by the said distributor is a regular and long pending grievance of the consumers of this gas agency. As the Area manager responsible for kozhikode Dist and other IOC officials of Kerala are hand in glove with this distributor,they seldom attend the Telephone booking .

Had the officials mentioned above been not involved in the malpractices of this Gas Distributor,they would have insisted this agency to facilitate direct booking through the website or IVRS system of Indane Gas booking. Why Refill cylinders booking through Indane Gas website is not possible with this agencylike others?. Why IVRS system booking (Toll free No.1260) is not possible in respect of this agency like other distributors?.